ERROR: Could not create file "home" in /home/jssllee: Directory /home/jssllee does no

[jssllee75]

what does this mean?

[Corey]

What are you trying to do that triggers that message?

[jssllee75]

i was trying to upload a file into the home/public directory from file manager. same error if i attempt to create a new file.

how can i upload files?

[calistoy]

You need to upload your files into the public_html directory. That's where you put your site so that it's seen online.

[jssllee75]

The error occurs when trying to upload to public_html. It says that there is no public_html directory?

[calistoy]

I noticed that your account is on boru. When did you notice that your site wasn't online and didn't have a home directory?

[jssllee75]

i've been having troubles for a few weeks, but my request tickets kept being closed prematurely.

[calistoy]

Okay. I see from your first support thread about this that you knew about the boru upgrade. Did you read this thread about your situation? Boru - Account issues after the upgrades

[jssllee75]

I'm not sure what it means. I've looked at phpMyAdmin but can't find any databases. Is there some way to restore the cPanel files?

[calistoy]

The thread I linked to is an explanation that the affected accounts are completely broken. There is no way to restore the files other than deleting your current account so that you can make a new account to put your site on. There are also no backups of the lost files.