Starka down?

[tony096457]

Hi, I've been trying to upload files using FTP, and everything seems fine when logging in until it reaches this (I use Filezilla):

Command:	PASV
Response:	227 Entering Passive Mode (69,175,120,122,132,140)
Command:	MLSD
Error:	Connection timed out
Error:	Failed to retrieve directory listing

I can log into cPanel just fine, but I can't access my files on the web (it redirects to http://staff.x10hosting.com/default.web.page/) and displays error message:

Server Error
There has been a server error. Please try again momentarily.
If the issue persists, create a support ticket.

Could you please check it out? My hosting account is mcmc (www.mcmc.co.cc) on Starka.

Thanks

[descalzo]

The Marianopolis Classical Music Club

Try clearing your browser cache and history. I can see your site.

[tony096457]

It doesn't work. Because I use Cloudflare and when going to www.mcmc.co.cc, it's actually Cloudflare's cached version of the website.

If I use http://direct.mcmc.co.cc (that bypasses Cloudflare), it redirects to the x10hosting error page

---------- Post added at 06:00 PM ---------- Previous post was at 05:55 PM ----------

Also, I still cannot access FTP for my site. This is the entire log when trying to log into FTP using Filezilla, as I usually do:

Status:    Resolving address of ftp.mcmc.co.cc
Status:    Connecting to 69.175.120.122:21...
Status:    Connection established, waiting for welcome message...
Response:    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:    220-You are user number 19 of 75 allowed.
Response:    220-Local time is now 13:57. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 2 minutes of inactivity.
Command:    AUTH TLS
Response:    234 AUTH TLS OK.
Status:    Initializing TLS...
Status:    Verifying certificate...
Command:    USER mcmc
Status:    TLS/SSL connection established.
Response:    331 User mcmc OK. Password required
Command:    PASS *************
Response:    230 OK. Current restricted directory is /
Command:    SYST
Response:    215 UNIX Type: L8
Command:    FEAT
Response:    211-Extensions supported:
Response:     EPRT
Response:     IDLE
Response:     MDTM
Response:     SIZE
Response:     REST STREAM
Response:     MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response:     MLSD
Response:     AUTH TLS
Response:     PBSZ
Response:     PROT
Response:     ESTA
Response:     PASV
Response:     EPSV
Response:     SPSV
Response:     ESTP
Response:    211 End.
Command:    PBSZ 0
Response:    200 PBSZ=0
Command:    PROT P
Response:    200 Data protection level set to "private"
Status:    Connected
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (69,175,120,122,9,19)
Command:    MLSD
Error:    Connection timed out
Error:    Failed to retrieve directory listing

It fails when it reaches the "Passive Mode" stage.

---------- Post added at 11:13 PM ---------- Previous post was at 06:00 PM ----------

I figured out the problem, I used regular FTP instead of explicit FTP over TLS and can now access my directories. However, only a few days ago I was using FTP over explicit TLS and it worked just fine. Is this a supported feature?