Re: account suspension
No. Section 6 of the Terms of Service says that backups are your responsibility, and that no backups will be provided for accounts suspended due to violation of the ToS.
6. System Backups
Backups are the sole responsibility of the customer. x10Hosting retains and offers backups to the customer but does not guarantee this service from failure. It is recommended all customers keep their own backups.
Backups will not be provided to account holders who have been suspended for breaching the terms outlined on this page.
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