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Thread: can't access cpanel or webmail

  1. #1
    camelliang66 is offline x10Hosting Member camelliang66 is an unknown quantity at this point
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    can't access cpanel or webmail

    hi, i was trying to access the cpanel , https://chopin.x10hosting.com:2083 . it said

    There is a problem with this website's security certificate.


    The security certificate presented by this website was not issued by a trusted certificate authority.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

  2. #2
    camelliang66 is offline x10Hosting Member camelliang66 is an unknown quantity at this point
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    Re: can't access cpanel or webmail

    hello~~ i created this account on the 5th (the day i open this ticket). it's not letting me do anything with my hosting account. I don't know how can I set up my site in 10 days. i can't access to cpanel, there's no FTP details neither.

    when will it going to be resolve? or will it ever be? i try to access it without the S on https://, just it's a dead link. i can't open it.

    should i just cancel this account? it's been 3 days already, i can't do a thing with this account.

  3. #3
    calistoy's Avatar
    calistoy is offline Free Support Volunteer calistoy is just really nice
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    Re: can't access cpanel or webmail

    If you can't access the cPanel because of the certificate warning, ignore that warning. It's a conflict between one company's secure certificate and a different company that made your computer's operating system that chose to reject that certificate.

    As for ftp here are the details:

    host: hkjap.x10.mx
    username: your cPanel username
    password: your cPanel password
    port: 21

  4. #4
    camelliang66 is offline x10Hosting Member camelliang66 is an unknown quantity at this point
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    Re: can't access cpanel or webmail

    i got it. stupid me, i thought the warning just stop there, didn't see the link below. thanks for your patience. great support!!

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