I have to take exception with this answer also. I opened two support tickets AFTER issues with my server had been supposedly fixed. Never got any response and both were closed. Only after I mentioned Cloudfare being missing from CPanel in the feedback forum did it get mentioned on the service alert page and that was June 17. Cloudfare still is not showing up on CPanel. I eventually got help from Cloudfare to somewhat get my sites working but they still are not correct.
I know you guys are volunteers and I appeciate what all of you and X10 do but please don't tell us that every ticket gets an answer when they don't.