Click This if Your Site Unexpectedly Goes Offline!

[xm]

For the past week, my website, hosted on the Starka server, unexpectedly goes offline, for like, 6 hours at a time. At any moment...
Sick of seeing these messages?:



I AM!

[liliford]

Calm down mate it is a free server it is most likely 60 percent problems so you will get use to it.
If you are not satisfied upgrade.

[xm]

Calm down mate it is a free server it is most likely 60 percent problems so you will get use to it.
If you are not satisfied upgrade.

My friend is on stoli and he has never had an issue in 2 years...

[liliford]

I am on starka and it as always been like that for almost a year.

[xm]

I am on starka and it as always been like that for almost a year.

Is there a way to request a change of sever? This sucks that I got put on this server.
X10 is too lazy and never reads their support tickets.

[liliford]

If you check there http://status.x10hosting.com/ you will see that all free servers have there problems so it will not solved your problem even if you change of free server.

And for the support tickets they reply to about 5 percent of them for free users.

So if you want a better service like i told you in a previous reply you will have to pay.

[xm]

[competitor name removed] offers 10,000 MB of disk space and bandwidth. They are uptime 100% and was never down for me. I decided to switch to x10 because I used to host a site on here and it was never down. I was on stoli, which to me, is one of the better servers.

[Skizzerz]

And for the support tickets they reply to about 5 percent of them for free users.

This is completely untrue. While it may take a while for replies (we strive to answer all support tickets promptly, but since all of us are volunteers response times can sometimes take upwards of 72 hours). The only tickets that we close without answering are those which are opened for known server issues (either stated here on the News and Announcements forum or on the status website), otherwise every ticket will get an answer -- eventually.

In fact, looking at our ticketing system reports for this past month, the average response time for a staff reply looks to be around 8 hours for the workweek (Monday through Friday) for General support, other support departments take a bit longer due to there being less support volunteers capable of providing support to those departments (Escalated, Illuminated).

[mraz]

This is completely untrue. While it may take a while for replies (we strive to answer all support tickets promptly, but since all of us are volunteers response times can sometimes take upwards of 72 hours). The only tickets that we close without answering are those which are opened for known server issues (either stated here on the News and Announcements forum or on the status website), otherwise every ticket will get an answer -- eventually.

In fact, looking at our ticketing system reports for this past month, the average response time for a staff reply looks to be around 8 hours for the workweek (Monday through Friday) for General support, other support departments take a bit longer due to there being less support volunteers capable of providing support to those departments (Escalated, Illuminated).

I see , that explains why i don't get a reply on my ticket for days.

Don't it feel wrong that tickets that require higher attention not getting priorities in tech support due to the the support assigned to that dept is lesser?

Based on my understanding General support or Illuminated support should not have any difference whilst escalated cases need to be prioritize as obviously it's not related to known server issues and requires admins access to the server?

I mean it's like telling your clients to pay slightly more to get a better uptime but hey, if you report any issues, we won't be able to assists you that quickly because majority of our support staff can only attend to General support.

Sorry if it looks like i'm hijacking the thread but am quite surprised by the statement.

*rantings end*

[liliford]

I see , that explains why i don't get a reply on my ticket for days.

Don't it feel wrong that tickets that require higher attention not getting priorities in tech support due to the the support assigned to that dept is lesser?

Based on my understanding General support or Illuminated support should not have any difference whilst escalated cases need to be prioritize as obviously it's not related to known server issues and requires admins access to the server?

I mean it's like telling your clients to pay slightly more to get a better uptime but hey, if you report any issues, we won't be able to assists you that quickly because majority of our support staff can only attend to General support.

Sorry if it looks like i'm hijacking the thread but am quite surprised by the statement.

*rantings end*

I am also surprised about that reply like you because all tickets i have open so far have not been replied or deleted.