Calm down mate it is a free server it is most likely 60 percent problems so you will get use to it.
If you are not satisfied upgrade.
I am on starka and it as always been like that for almost a year.
If you check there http://status.x10hosting.com/ you will see that all free servers have there problems so it will not solved your problem even if you change of free server.
And for the support tickets they reply to about 5 percent of them for free users.
So if you want a better service like i told you in a previous reply you will have to pay.
Last edited by liliford; 07-28-2012 at 11:15 AM.
[competitor name removed] offers 10,000 MB of disk space and bandwidth. They are uptime 100% and was never down for me. I decided to switch to x10 because I used to host a site on here and it was never down. I was on stoli, which to me, is one of the better servers.
Last edited by Skizzerz; 07-28-2012 at 01:29 PM. Reason: remove competitor name
In fact, looking at our ticketing system reports for this past month, the average response time for a staff reply looks to be around 8 hours for the workweek (Monday through Friday) for General support, other support departments take a bit longer due to there being less support volunteers capable of providing support to those departments (Escalated, Illuminated).
Don't it feel wrong that tickets that require higher attention not getting priorities in tech support due to the the support assigned to that dept is lesser?
Based on my understanding General support or Illuminated support should not have any difference whilst escalated cases need to be prioritize as obviously it's not related to known server issues and requires admins access to the server?
I mean it's like telling your clients to pay slightly more to get a better uptime but hey, if you report any issues, we won't be able to assists you that quickly because majority of our support staff can only attend to General support.
Sorry if it looks like i'm hijacking the thread but am quite surprised by the statement.