64.92 Server

[romio_elrewesh]

Oki All Replies mean That my site was died and no backups Thank for This Hosting

[Fedlerner]

6. System Backups
Backups of all customer data are soley the responsibility of the client. x10Hosting does full nightly backups, these are to be used for system restore only, and are not tested for individual account backup. Any other questions on this policy should be directed to the staff.

Read the point 6 of the TOS. I'm really sorry that you lost your site, but there's nothing we can do.

[Corey]

To explain more what happened... We were copying accounts 24/7 to the new server but there are about 2,000 accounts that had to be moved ASAP. Now the multi account copy runs by itself, but due to hardware\software issues it kept locking up. This caused a huge problem with being able to transfer accounts because of all the lock ups.

I believe out of 2,000 accounts we lost about 30 total. There was nothing we could do to get those accounts any faster, I had all senior staff helping to copy accounts in the last week it was online.

As Bryon said most likely your site is gone if you can't get to it now. We feel very bad about anyone losing their information so we are offering anyone who lost their site due to the move a free upgrade to the sustained server. If you want to take this upgrade PM me your cPanel username, subdomain and password. I will create the accounts manually ASAP.

Again, please ALWAYS ALWAYS make backups of your stuff, especially the databases. We handle and go through so many accounts on a daily basis accidents will happen no matter how hard we try to prevent them.

Sorry to everyone who lost important info,

-Corey

[nol888]

Go Corey! lol x10 is seriously the best web host on the net. We(I) understand.
I'm pretty lucky i didn't lose any data. Well maybe there was that day or so of database information, but nothing serious. ^_^

Gee, wish i was eligible to more to the sustained server, still got 4 months to go!

[Salvatos]

Sorry I'm late, didn't find the topic right away...
I will probably apply for the sustained server but I wanted to know something about the back ups:
About a week ago, I decided to try making one, since we're preparing a php rpg. It sent me an e-mail, I think it created a back up file somewhere on my account, but I didn't really understand how the back up worked.
So...will it be possible to get it back or is it just lost with the rest of the data? (I probably can guess the answer right away, but who knows..)

Thanks anyway, x10 is free, is cool, and that was not your fault. *sigh*:happysad:

[Fedlerner]

Generating a full backup

Overview
A full backup will backup all files needed to restore your account if it is corrupted, deleted, or moved to another server. Generating a full backup and saving it to a remote location can be a very safe move in case of problems with your account.

Steps
1 To access the Backup Menu, click on the icon above the words Backup on the main screen of your cPanel interface.
2 Click on Generate/Download a Full Backup
3 Select the destination you wish to save the backup to from the drop box next to Backup Destination:
4 Enter your email address in the field next to Email Address:. An email will be sent to this address when the backup is completed.
5 If you are backing up to a remote server, place the server's name, your username, and your password on that server in the appropriate fields.
6 Click on Generate Backup to start the backup process.

Restoring backups

Overview
You can use the Backup Menu to restore a Home, MySQL, filter, or alias backup. To do this, you must have that backup on the computer that you are accessing cPanel from.

Steps
1 To access the Backup Menu, click on the icon above the words Backup on the main screen of your cPanel interface.
2 Click on the Choose button below the backup type you wish to restore.
3 Once you have selected the file you wish to restore, click on Upload

Info taken from: http://www.cpanel.net/docs/cpanel/ go there for more info.

Thread closed, if you've more questions, you can reopen the thread.

[sariel]

Seems my site's gone too. It's not even in the DNS, for some reason....

Website: sariel.x10hosting.com, corp
Login: sariel

[Corey]

Please PM me with the info if your account was lost during the move and I will recreate it on the sustained server.

Please reopen if you need further assistance.