www address not working

[omaolligain]

I have what i think is an intresting little problem here. My website, Jacksonfencingclub.com works when you enter it as such. But when you use www.jacksonfencingclub.com it does not work. I am confused the two should always be the same. In my filemanager the Public file and the www file are identical. Any input whould be much appreciated.

[Russ]

No, they dont have to be the same, but usually are. Go into cPanel and create a "Sub domain" for "www" once this is done, it'll work correctly.

[Siaram]

No, they dont have to be the same, but usually are. Go into cPanel and create a "Sub domain" for "www" once this is done, it'll work correctly.

Then why is it that when I try and add a subdomain, I get this message error?

Sorry, you subdomain name must not be 'www'. www is always an alias for the root domain.

Just wondering as I can't use my www. either.

[Russ]

You're right, sorry. An admin needs to fix it then. I forgot the fact you can't add your own www alias.

[Fedlerner]

There was an issue with your parked domain configuration. It has been fixed.
You'll need to re-add your subdomains.

For the others, if you've a similar issue, you have to create your own thread to get support.

*Closed*