My cPanel account is missing

[gcparish]

Hi all,

I'll start by saying I wasn't sure where best to post this so I thought I'd take my chances and post it here, sorry if it's the wrong place. I'd also like to apologise if what I write doesn't make sense but I'll do my best to be clear and consise.

Basically, whenever I try to login to cPanel I'm told it failed, about a month ago it was ok but I guess because I hadn't been logging into the forums my account was suspended, how can I lift that suspension?

Whenever I login to my x10Hosting account I am immediately presented with the following:

In order to use the Ad-Enhanced hosting account management panel, you must have your forum account linked to your hosting account.


Please enter your cPanel username below, you will receive an E-mail with further instructions. Be sure to have the same E-mail address registered with your cPanel account that your forum account has!

When I enter my Account Username I'm told it doesn't exist.

My account details are as follows:

Username: gcparish
Domain: gcparish.PCRiot.com
Hosting Package: Adfree

This is really frustrating me as I need to get a website sorted out in time for Christmas Day!:rant2:

Any help at all is greatly appreciated, thanks!

Niall

[Jesse]

Recently the Administrators had an account clean-up which clean up all inactive accounts, maybe your account is one of it.

[Baron Bad Beaver]

ive got the same problem, when i login into my x10 hosting account
the same msg comes up :

In order to use the Ad-Enhanced hosting account management panel, you must have your forum account linked to your hosting account.


Please enter your cPanel username below, you will receive an E-mail with further instructions. Be sure to have the same E-mail address registered with your cPanel account that your forum account has!

and if i put my usename in there
it says it doesnt exist..
i only created it yesterday so i dont see whats the problem here

[mguitar]

I'm having the same issue, but about a week earlier my account was suspended and I unsuspended it so I don't think my account should have been deleted.

Hope we get an answer soon.

[Jesse]

Your Questions will be solve as soon as a staff looked over this thread.

[Chris73]

If you have not logged into these forums in tow weeks your account goes into an inactivity suspension. Failing to request a suspension lift, the server termination script automatically terminates the account.

[mguitar]

My account had been suspended, and subsequently unsuspended, about a week prior to this cpanel thing happening. That leads me to believe that it was not deleted for inactivity. Is there any method of recovery or will I be forced to move on to another host?

[gcparish]

Jesse

I appreciate that staff will help resolve this problem once they take note of it, but as I said in my original post I have to ensure that it is up and running by Christmas Eve (I realise I said Christmas Day but I was wrong).

Unless you can promise me that this problem will be sorted by tomorrow afternoon, I'll have no choice but to look for a different host (I can't afford to take a risk!).

Cheers for the replies so far!

Niall

[Nomadgraphics]

I am having the same problem as the above but I am a noob. I just created my account last night. What is a cpanel and how do I access it? thanks

[gcparish]

I can get back into my cPanel now, thanks very much!

I don't know if it was because I registered my account again or the Administrators took heed of my plight but either way I'm very happy!