I can not login into cpanel

[ky nam]

Login at https://kn.x10hosting.com:2083/login/

Login Attempt Failed!

Login at account panel :

In order to use the Ad-Enhanced hosting account management panel, you must have your forum account linked to your hosting account.
Please enter your cPanel username below, you will receive an E-mail with further instructions. Be sure to have the same E-mail address registered with your cPanel account that your forum account has!

After entering my cpanel username kn

An Error Has Occurred
The account specified is missing it's contact email address, this could be caused by one of two things: Either the account does not have a contact email address set, or our backend system has not updated yet. Updates to the backend occur every few hours.

Please try again in a few minutes.

How can I login to cpanel ?
Thank you

[Corey]

That hosting account is linked to the forum name 'kynam', you are currently posting on 'ky nam' which are different accounts.

Login to your forum account 'kynam'.

-Corey