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Thread: FTP connection issue

  1. #1
    AyaAi is offline x10Hosting Member AyaAi is an unknown quantity at this point
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    Question FTP connection issue

    Hi,

    I'm using FileZilla and the corporate version of the ad-enhanced hosting package. I am trying to upload some files (well - IPB v2.3.1 to be precise) and have come across an error when trying to get the FTP program to log into the server - I keep getting a '530 Login authentication failed' error...

    Here is the log for my latest attempt (I removed the IP address for obvious reasons):
    Status: Resolving address of ftp.kuusooyume.elementfx.com
    Status: Connecting to ~~.~~.~~.~~:~~~...
    Status: Connection established, waiting for welcome message...
    Response: 220---------- Welcome to Pure-FTPd [TLS] ----------
    Response: 220-You are user number 8 of 50 allowed.
    Response: 220-Local time is now 23:58. Server port: ~~~.
    Response: 220-This is a private system - No anonymous login
    Response: 220-IPv6 connections are also welcome on this server.
    Response: 220 You will be disconnected after 15 minutes of inactivity.
    Command: USER AyaAi
    Response: 331 User AyaAi OK. Password required
    Command: PASS ********
    Response: 530 Login authentication failed
    Error: Could not connect to server
    I've tried changing the password, then waiting five minutes, then re-trying, but still with no luck. Where am I going wrong?

    Thanks in advance for your help...

  2. #2
    Christopher's Avatar
    Christopher is offline Retired Christopher is an unknown quantity at this point
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    Re: FTP connection issue

    Try using stoli.x10hosting.com as the server.

  3. #3
    AyaAi is offline x10Hosting Member AyaAi is an unknown quantity at this point
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    Re: FTP connection issue

    Quote Originally Posted by Christopher View Post
    Try using stoli.x10hosting.com as the server.
    Good idea - I'll give it a go...

    EDIT: OK, I tried it and... It still gives me the '530 Login authentication failed' error every time. I know I am getting the password right as I am deliberately being very careful with typing it. Is there a certain port number I should be using? I've been using the default of port 21 - is this right? :dunno:

    EDIT2: OK, this is wierd... a friend is able to log into the cPanel - but for some reason it is refusing me access to the cPanel, claiming that the password I enter is wrong... Why is that? >_<
    Last edited by AyaAi; 08-23-2008 at 03:07 PM. Reason: Added extra info/question to existing post for clarification - extra info that could help with solving the problem

  4. #4
    Corey's Avatar
    Corey is offline VPS Migration Professional Corey is a glorious beacon of lightCorey is a glorious beacon of light
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    Re: FTP connection issue

    Make sure you're entering your user name in all lowercase.
    Corey Arbogast | CEO
    █ 888-X10-9668 - corey[@]x10hosting.com
    x10Hosting - Giving Away Hosting Since 2004
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