FTP probs

[ViperBlade]

Hi. According to the service summary FTP is in full working order, yet I can't access mine.
Using run > ftp http://www.vbgm.x10hosting.com gives "Unknown host http://www.vbgm.x10hosting.com."
SmartFTP gives: [20:13:04] SmartFTP v3.0.1019.8
[20:13:04] Connect failed. Waiting to retry (30s)...

Thoughts/suggestions?

Many thanks

[tnl2k7]

Have you ever been able to connect to your website before? Also, have you disabled multiple connections in your FTP client? It's possible you've recieved a temporary (1 hour long) IP ban for using multiple connections. Don't worry, it'll unblock you automatically soon ;).

-Luke.

[ViperBlade]

I've had my account for about 3 years, so yes, the occasional connection has been made :P

Also, I haven't changed any multiple-connectiony stuff.

[tnl2k7]

Well, I'd advise you to disable multiple connections in your FTP client (this may help: http://www.smartftp.com/support/kb/4...-ip-f2602.html), and wait a while before trying again . Sorry about this, it's here to prevent FTP grounding traffic to a halt.

-Luke.

[ViperBlade]

I'll do that in a moment, however it says:

You see the following error in the log:
Resolving host name "xxx"
Connecting to xxx Port: 21
Connected to xxx

I'm not even getting that far. Apparently the host cannot be found.

[tnl2k7]

You'll need to wait for the ban to lift before it'll work I'm afraid, it should only be an hour long, I believe.

-Luke.

[ViperBlade]

Would you not be able to lift the ban using an admin CP?
Is it my IP that's banned or is it all FTP access?

[tnl2k7]

I can't lift it, I only have access to the account management stuff (hence the title of Account Manager ;)). The bans aren't that long, and you might still have cPanel access. If not, I'm sorry but there's nothing I can do; although if I could reverse the IP ban for you I would.

-Luke,

[ViperBlade]

Okeydokey. I still have cPanel access and I've been uploading my neccessary files via the Legacy File Manager.
Also I didn't realize you were an AM, I just assumed you were a general admin. "King of the Typos" is funny, but doesn't explain your role as a senior member of these boards.

Thanks for your help though.

[ViperBlade]

24 hours later and still no workies.
Would this have anything to do with the fact my site's MySQL is also down? It has been for about a week now, I just assumed it was a server update gone wrong or something.