Hi all - am a bit lost help appreciated!!

[myedgeforum]

I can get into forums and my profile page using my forum id, however I am unable to get
to cplan and above all unable to set up my site (upload phps, mysql etcal) using the other (non forum) userid/passwd.
What am I missing?

Many thanks,
-ra

[cottdawggz]

hi umm just make sure you check that you are using the right user name for the cpanel its shown on the account page http://x10hosting.com/account

it should be the same as your sub domain name.
to get to your cpanel you just go to www.???.x10hosting.com/cpanel

as for your password it should be the same as the forum password but if you have trouble you can change it in the account page http://x10hosting.com/account

hope this helps

[DefecTalisman]

There seems to of been a error in creating your account.

I am sure as you have not logged in, you have nothing to loose if I delete the account.
Once this is done you may signup again, you may use the same forum account when asked to link the hosting account.
If you just signup for another you will get suspended for multiple accounts.

Please confirm that I may delete the problematic account.

[myedgeforum]

Appreciate your quick response.
I changed my password on the account page (I got a confirmation with the clear passwd I changed it to).
Then tried to access cplan - shows basic authentication page - entered my userid (same as that shows on the account page on the top as well as "Account Details" section) + passwd - no luck.
It keeps stating "login attempt failed".
Have I somehow exceeded my allowed invalid login attempt count?

thanks,
-ra

[DefecTalisman]

The following are the usernames to log in :

cPanel : hosting account username (memyedge)

Hosting account panel : same as forum username (myedgeforum)

But I am noticing that your post count is not increasing. There might have been a problem in the forum account signup.

[myedgeforum]

Should I start over then?
e you confirm.

best,
-ra

[DefecTalisman]

I recommended you create a new forum user, as the one you currently have doesn't seem to be counting your posts.

I have deleted it.

[myedgeforum]

I am back - logged out earlier - tried to register a new frum account - got an error :'email already in use'.
Logged back in as the same forum user created earler to post this .... you indicated you deleted this forum user - but I was able to login back?

[DefecTalisman]

No, i deleted the hosting account linked to this user.

I will attempt to delete the forum account now.

[DefecTalisman]

Ok, I do not have the privileges to delete a forum account. I am alerting a administrator. Please bear with them, they will do it as soon as they can.