Upcoming Free Support Changes

[johndass]

We can have a way for affected users to report helpers who have given them ill advice.

This way, helpers will take all care to give proper and complete information, and also to remind users seeking help to make sure BACKUP things before taking action. This will also enhance the quality of service rendered.

Or we can have some standard fixed signature in that thread that reminds users to BACKUP and take care when changing registry entries or applying fixes, for example.

[frins]

This it'll be great for the support staff and for us because the staff will reply faster.
Thanks again.

[Elesarr]

It seems to me that a lot of people posting in this thread are concerned about "ill advice" - the majority of questions that are asked in the Community Support Forums are about the servers themselves and why one can't log-in etc. And if it does require advanced steps that an Admin needs to address well then that support request goes back to the ticket system.

There are separate boards that are specifically for questions regarding software and script usage/installation.

If I understand Corey's OP, then one can't really give "bad" advice when it comes to why someone can't log in or why the servers are slow, or how do I access my account, upload files etc, etc and none of these will ever require registry editing in any way, shape or form. Nor is suggesting that someone read the news threads about current issues going to mess up one's computer ;)

If its server related only admins can do something about the servers, there should never be anything changed except perhaps ftp settings on the end-users machine.

When it comes to changing things on one's computer or receiving bad advice I'd be more concerned about these boards:

Site Design & Development

Perhaps I'm way off base, but I think there is a lot of unnecessary concerns, I helped a lot during the server migrations and none of the answers required anything that would give someone worry their computer would be messed up or data loss.

Just my 2 cents.

Cheers!

[xav0989]

Perhaps I'm way off base, but I think there is a lot of unnecessary concerns, I helped a lot during the server migrations and none of the answers required anything that would give someone worry their computer would be messed up or data loss.

I agree with you that most of the time, the type of advice given will not leave space for bad advice. However there are exceptions. The only example I have in mind is when it is needed to flush the dns registry. It would be easy for a helper to write a list of commands that the user would simply have to copy back in the command prompt. It would be easy to "hide" a malicious command in there...
But then again, to be able to be an official helper, you have to prove that you are worthy of being trusted... and there are moderators...

Okay, I've just convinced myself that there are no real important problem with ill and bad advice... how :nuts: is that!

[t3rmin4t0r]

Hmm yea its gud to know about new ticket system. Surely wil make a good effect. Thanks

[gminds]

it's a nice idea.:thefinger

[zaneosak]

this is very convenient , thanks

[johndass]

Yes, it is really a good idea to have the community support give a helping hand as at most times they would have also encountered the same problems before and it is a good way to give back.

About the bad advice, I agree that it is not something serious, but it is always good to have a footnote to ensure help seekers take the responsibility and caution when accepting assistance.