Why isn't there a premium hosting support forum?

[kevinandskyforever80]

One would imagine there would be one.

[DeadBattery]

Paid hosting users are given access to a special support system.

[carl6969]

Why? Paid hosting users have their own support ticket system as opposed to the community support system used for free hosting. And anybody is welcome to post in the forums. Paid hosting users do not post questions about their accounts in the forums because there is no need to.

[Derek]

http://clients.x10hosting.com/index.php

[kevinandskyforever80]

There's a free support ticket system as well as these community forums though too? So we get an equal amount of support, if not more (with both the forums and the support tickets) than the paid people?

[Derek]

Yeah but there are a lot more accounts and people to deal with.

[carl6969]

I don't think you fully understand how it works. The free hosting support forum IS the "support ticket system" for free hosting users. Community leaders can escalate something if we absolutely can not find an answer, but that rarely happens. Premium hosting users have a traditional support ticket system that is handled directly by staff.

[Zubair]

***Moved to Off Topic***

[bhupendra2895]

It is not possible, untill each of us are helping each other for free.It is fun and more open, then paid ones.Although this kind of support doesn't come with warranty.But its not like support of my telecom provider whose call center employees don't know anything about GPRS. :-)
Old posts helps everyone, even they are member or not.Therefore current system is best.But if somebody wants to get support privately then there should be mechanism for that.But I don't think any free hosting user will love paid support.

[carl6969]

But if somebody wants to get support privately then there should be mechanism for that.

The "mechanism" for that would be to upgrade to premium hosting services. Premium / private support using a traditional support ticket system needs time and resources directly from staff and that costs money. Free hosting users get support primarily from volunteer community helpers. This is part of what makes free hosting services possible at x10Hosting.