9000+ websites down due to explosion at H1 data center

[jonathanyaniv]

Just so people wont be wondering why a lot of major websites are down. Information is below,

Here is the official email that was sent to ThePlanet clients


"Dear Valued Customers,

In the interest of keeping you updated, tonight at 5:45 p.m. here in Houston, a transformer in our H1 data in Houston caught fire, which required us to take down all generators as instructed by the fire department. All servers in the H1 data center are down, as is our ServerCommand customer portal, which are working to move to another data center.

None of our other data centers are affected.

Our management team and facilities staff are on site evaluating the situation. In our latest assessment, we have determined that networking gear has not been damaged, but we are without power so assessments continue. All disaster recovery systems are in motion, and we have teams already working in the data center.

We are posting messages in our forum, in Orbit and on our customer support phone system.

We appreciate your patience. We are working around the clock to resolve these critical issues."

[tnl2k7]

Wow,

I'd sure hate to have to sort all this out. I wonder if they know exactly what caused their transformer to burst into flames...

They're flipping lucky if none of their servers and/or networking gear was damaged. Ah well, I suppose that's what their staff are paid for.

-Luke.

[cursedpsp]

thought so... Youtube is down, as soon as i installed flash player for safari pretty much, ohwell - do you know when it is fixed?

Edit:
Don't worry its up

[TechAsh]

I wonder if they know exactly what caused their transformer to burst into flames...

I think it was a "High Voltage Short Circuit"

Here is a link to a Thread on The Planet's Forums about this:
http://forums.theplanet.com/index.ph...pic=90185&st=0
(There are over 2500 people viewing that thread!!!!)

[Starshine]

This goes to show you, that you can run a great service - but sometiimes, there are just things that happen that are out of your control.

[tnl2k7]

This goes to show you, that you can run a great service - but sometiimes, there are just things that happen that are out of your control.

A bit like the MySQL issues you guys had not too long ago, which contributed to the server restructure effort (which paid off, by the way). And the issue with hard drives that seem to die the minute you put them in the servers lol.

Back on topic, I wonder how much the damage will cost to put right. I wouldn't imagine it'd be a small amount....

-Luke.

[TechAsh]

Back on topic, I wonder how much the damage will cost to put right. I wouldn't imagine it'd be a small amount....

It would depend on how much it costs to re-build 3 walls and replace a transformer. But, it could have been a lot worse, at least no-one was injured.

[cyberxzt]

yah, it sux so much, made it onto slash dot, lol:

http://tech.slashdot.org/tech/08/06/01/1715247.shtml

just started free ts hosting and this happens.

btw its 9,000+ servers down, expected to be thousands more websites.

edit: not only is their forum not working, but now their entire site is down, cant even get into orbit (control panel) site is being looked at by the entire world lol

[jonathanyaniv]

mess.be is down

and a lot of sites are very slow.

[cyberxzt]

and a lot of sites are very slow.

I have noticed that also, i think the planet routes alot of locations, i know they have direct lines to Level 3, Global Crossing, Savvis, Time Warner, MFN, Verio, and ATT