Latest Update 6/18/09 News Thread Response

[Corey]

Discuss anything related to the updates here.



This thread relates to this thread: http://forums.x10hosting.com/news-an...6-18-09-a.html

[lucman_noor]

Hi there Corey!..Good day to you..I just like to asked if STOLI is up? and if all accounts have been successfully transfered because mine got this message "The forum account you are logging into does not have an existing link to an x10Hosting hosting account.Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result." I tried this alternative solution www.noorlucman.co.cc:2082 but everytime I login my cpanel it says "Login Attempt Failed!"..Im 100% sure that im typing my correct cpanel account but still it does not works..You said in your news (06-18-09) that everything will be semi back to normal will be early next week or earlier then Ill wait till that day comes. Thank you very much for reading this post

cpanel username: noorluc
password: cant give

God bless Corey!..Thanks for the hard work

[Anna]

as corey says in the news thread related to this one, the only remaining transfers are those from Starka -> Stoli.

If you previously were on Starka, then the answer is no, all accounts have not been transferred.

As for stoli being up or not, that would depend on the current load due to the moves, it can get high which leads to the server to be slow, or temporary non responding.

[lucman_noor]

That's why Im wondering..based on her news the remaining transfer is only starka to stoli and im in lotus which I know will be transfer to stoli..so 8 means any accounts from any server excluding starka had been transfered to thier respective servers..my issue is everytime i login to my cpanel it says "The forum account you are logging into does not have an existing link to an x10Hosting hosting account" that means my account from lotus server has not been transfer yet..am i right?..and im afraid of getting ban from x10hosting thats why im not opening my support ticket..but I believe that my account and site will be back soon as what Corey promise coz I believe in her..thanks in advance x10hosting for the great job!

[Anna]

accounts from lotus should have been transferred, if your account doesn't work, you should post a ticket as your account may unfortunately be one of those that failed transfer.

In your ticket please include what server you were on (Lotus) and your cPanel nick. The no link message you are receiving means we can't see it either.

Please put in subject: account transfer failed

That would help us recognize what the issue.

[Elesarr]

Thanks for the update Corey! Awesome news :cool:

[stunna]

Thanks for the update Corey! My site has been down for more than a week, cant access my cpanel or the regular control panel. I opened a support ticket a couple days ago, they said they will fix the cpanel issue the next day. Still cant access my cpanel, control panel or website. Is this supposed to happen? I have no problem waiting until everything is back to normal but I just want to know if what I am experiencing is what everybody else is experiencing.

[changc]

I just wanted to say thank you for all the hard work you guys have put into this. I'm pretty impressed by the level of service/support I have seen so far. I am a free user and my support ticket was answered in less than 24 hours. I'm excited to get my Wordpress blog up once PHP is re-enabled.

[Corey]

I will be closing all support tickets because of some people opening between 5-10 each and people just opening tickets that have not read the news.

Also, if your site is not working as of this post please open a ticket.

If you still have an issue please re-open your ticket that was closed. Do not open multiple tickets or bump them.

[zen-r]

"5 - 10 Support tickets each".... Phew !!

It sounds like they've earned themselves a ban from Support. :naughty: Seems a bit harsh on all those who opened a ticket quite justifiably, & are now confused by their ticket being closed. But oh well, hopefully if they are reading the updates, then they'll understand.

I'm actually surprised to hear that Support is still having to put up with this workload from X10 members. Here on the forums I've noticed a massive reduction over the last couple of days in the numbers of people posting queries. I thought that either most of the problems had been sorted now, or that all the members which we've had to redirect to the Update threads had now wised-up to Corey's xxdeath threatsxx words of advice!