Re: coding
What do you have now? What are you using for a helpdesk/ticket system? This is not a place to post requests for free custom software -- you need to tell people enough about what you're using, what you've tried, and what is happening for them to help you.
“Beware of bugs in the above code; I have only proved it correct, not tried it.” --Donald Knuth
"It was as if its architects were given a perfectly good hammer and gleefully replied, 'neat! With this hammer, we can build a tool that can pound in nails.'" -- Alex Papadimoulis (on TheDailyWTF.com)