Problem installing mojoPortal

[ericlachance]

And obviously, everyone that opens tickets requiring help will look at community forum news posts when their tickets are closed without any reason?

I don't appreciate being told that I'm selfish and rude, Neil. I am trying to be a normal customer, and I've already explained the reason for my reaction to your "I don't care about your issue, I can't help you but I'll just jump in and tell you I think Linux doesn't run ASP" bit. I never complain unless I have a reason to do so. I didn't complain about customer service in this post until my support ticket was closed, the only thing I did was tell you that you were clueless not to know ASP runs under Mojo on linux hosts, and that you shouldn't reply to topics where you don't have anything constructive to say.

And of course, now that you've gotten me to show some frustration towards *you*, nobody is going to help me because they think I am going to blow in their faces - which is not the case, I only respond rudely when I am taken for an idiot.

Try to put yourself in my shoes. I open an account on a hosting service. I try to install a software that *should* run on the server and I'm only getting an error. I try to post on the forums, only to get someone with over 700 posts telling me that ASP isn't supported on a host that very publicly says it does (this from a guy that just told me to look before I speak. hi, look in a mirror?). This guy tells me to open a support ticket, which I do. This ticket gets no answer for 2 weeks, then gets closed without any reason.

How would you react, Neil? Get off your elder pedestal, and think about it for a second. You might understand my frustrations.
Edit:
And to everyone else...

I am very much willing to give another chance to the x10hosting community, I do have a lot of patience and I don't hold grudges (especially over one incident), so if anybody is willing to give me a hand, I would be extremely happy.

Once I've been using the system for a while, I'm the type to start trying to help everybody else with their issues when I can. Yeah, I'm as :nuts: as the rest of you :laugh:

Cheers,
Eric.

[leafypiggy]

And obviously, everyone that opens tickets requiring help will look at community forum news posts when their tickets are closed without any reason?

I don't appreciate being told that I'm selfish and rude, Neil. I am trying to be a normal customer, and I've already explained the reason for my reaction to your "I don't care about your issue, I can't help you but I'll just jump in and tell you I think Linux doesn't run ASP" bit. I never complain unless I have a reason to do so. I didn't complain about customer service in this post until my support ticket was closed, the only thing I did was tell you that you were clueless not to know ASP runs under Mojo on linux hosts, and that you shouldn't reply to topics where you don't have anything constructive to say.

And of course, now that you've gotten me to show some frustration towards *you*, nobody is going to help me because they think I am going to blow in their faces - which is not the case, I only respond rudely when I am taken for an idiot.

Only two things to say about that...

1. You state that you are a "customer" yet you haven't purchased anything, care to explain?

2. that wasn't frustration you showed me. That looked like a sad attempt to make me feel bad, and it didn't work. You were taken for an idiot because you were complaining about things that were explained in a recent news post on the forums.

Try to put yourself in my shoes. I open an account on a hosting service. I try to install a software that *should* run on the server and I'm only getting an error. I try to post on the forums, only to get someone with over 700 posts telling me that ASP isn't supported on a host that very publicly says it does (this from a guy that just told me to look before I speak. hi, look in a mirror?). This guy tells me to open a support ticket, which I do. This ticket gets no answer for 2 weeks, then gets closed without any reason.

How would you react, Neil? Get off your elder pedestal, and think about it for a second. You might understand my frustrations.

First off, you state that you "open an account." This, to me, means that you didn't purchase anything, nor did you sign anything saying that you were to receive priority support over anyone else here.

Second, Does it really matter how many posts I have? I made a mistake about ASP. I don't like Microsoft scripting languages for the most part, and therefore I wasn't aware that ASP is essentially the same as ASP.Net (which I know is supported on Linux). By the way, I told you to look before you speak, not at the features offered by a FREE HOSTING SERVICE or at the ability of a Linux server, but at the NEWS. If you had actually read the news, as someone looking for answers usually first turns to, you would have in fact seen that what I said was true, and you have absolutely no place complaining about your ticket being closed. (Corey said in the news post that all tickets were being closed, and to re-open it if you still needed assistance on the issue)

Third, If I was using a free service from a great company, I would not be complaining about anything. If I had purchased something from someone who said they offered something and actually didn't, I might be a little frustrated. Keep in mind that this is a free service and x10 does NOT have to offer it to anyone.

Finally, I will again state: If you do not like the service being offered, free of charge, by x10hosting, LEAVE.
Thanks,

[ericlachance]

Neil, a free service is still a service, and someone using a free service is still a customer. Not a *paying* customer, but a customer nonetheless. I guess this is precisely why you're acting like a troll - you don't work for x10hosting, but you feel the need to pipe in with your unwanted critiques and opinions just so you get this little power trip of yours.

I'm happy with the speed at which support is offered on a free service. I know it takes longer to get help because it is, in fact, a free service, and a lot of paying customers have priority over me. This is precisely why I posted in the forums first, because I figured that when a community of free customers help themselves, it takes a load off the x10hosting support and enables them to fix server/upgrade/failure problems first.

That's not what frustrated me. You frustrated me with your answers, and support frustrated me only by closing tickets that had been open for 2 weeks, without any notification (as in, an email or an automated response in the ticket). That's it. I don't feel I have priority over anybody else. But it doesn't mean that you, of all people (another user in these forums, not an employee of x10hosting) have the right to diminish the importance of my problem, nor to belittle it.

Would you just remove notification to this thread and get on with your life instead of damaging your pressure by continuing to haunt me with your petty attempts at being superior? Really, man, you're just making things worse for absolutely no reasons. Tell you what, I'll stop posting on this thread and create another one, if you promise not to follow me there, m'kay?

[leafypiggy]

That's not what frustrated me. You frustrated me with your answers, and support frustrated me only by closing tickets that had been open for 2 weeks, without any notification (as in, an email or an automated response in the ticket). That's it. I don't feel I have priority over anybody else. But it doesn't mean that you, of all people (another user in these forums, not an employee of x10hosting) have the right to diminish the importance of my problem, nor to belittle it.

Again, for the third time, I state that Corey posted a topic in the news, explaining why your ticket was closed.

Are you too lazy to click news and find a topic that has that in it? Want me to link it to you?

By the way, I am fully aware that I am not staff, nor do I really care. It's not a power trip, its a "I really hate people who complain about the same thing a billion times without actually reading my post to find the answer" trip.

Goodbye.

[Coldfirezz]

Closing as this thread has turned into a bunch of spamming. *Closes*