How to Receive Hosting Support

From Free Hosting Wiki
(Difference between revisions)
Jump to: navigation, search
[checked revision][checked revision]
m (Live Chat: Corrected wiki syntax)
(Removing outdated, broken Knowledgebase link)
 
(3 intermediate revisions by 2 users not shown)
Line 1: Line 1:
The first thing you should do if you need hosting support is to search our forums. ([http://x10hosting.com/forums/search.php link])  If you can't find a solution that works by searching, it might be in this Wiki or in the [http://kb.x10hosting.com Knowledgebase].
+
The first thing you should do if you need hosting support is to search our [http://x10hosting.com/forums/search.php forums] and check this Wiki.
If you still can't find what you are looking for, you have two options.
+
  
== Ticketed Support System ==
+
There are two final options if you believe your issue/question is unique or pertains to your account in particular. 
This is the official way to receive hosting support from x10Hosting. You start by creating a ticket through the [[Account Portal]].  
+
 
# Sign in to the [http://x10hosting.com/portal/ portal]
+
# On the "Support" menu, click "Create Ticket".
+
== Forum Support ==
# Fill out the support form fields and click "Create".
+
You can receive support from our [[Community Support Representative]]s and the community on our forums. Please [http://x10hosting.com/forums/newthread.php?do=newthread&f=9 click here to create a new forum topic].
Be sure to write a meaningful, specific description. Descriptions like "Please help" or "help me" are extremely unhelpful, as every support ticket is someone asking for help. Similarly, the explanation should be clear & specific. Write a list of all the steps to reproduce the issue. If you are getting an error message, include the exact error message. Include any pertinent software, such as the browser you're using, including the version number.
+
 
 +
Be sure to write a meaningful, specific description. Descriptions like "Please help" or "help me" do not allow the support representatives to assist you promptly - every support ticket is someone asking for help. Additionally, the explanation should be clear and specific. Where applicable, write a list of all the steps required to reproduce the issue. If you are getting any error messages, include the exact message text. Include any relevant software, such as your web browser, including the version number.
  
 
You can access existing tickets from the Account Portal, using the "View Tickets" item on the "Support" menu.
 
You can access existing tickets from the Account Portal, using the "View Tickets" item on the "Support" menu.
  
 
== Live Chat ==
 
== Live Chat ==
Our chat system is an IRC server.  This is not the official way to receive support and there is no guarantee that you will receive help; support through IRC is subject to the availability of [[Community Support Representative]]s online.  You can use our IRC web gateway client or you can use your own client.  For more details, please visit the [http://sharky2k.tk/go/w1k11 dedicated IRC wiki].   
+
Our chat system is an IRC server.  There is no guarantee that you will receive help promptly; support through IRC is subject to the availability of online [[Community Support Representative]]s.  You can use our supplied IRC web gateway or you can use your own client.  For more details, please visit the [http://sharky2k.tk/go/w1k11 dedicated IRC wiki].   
  
 
[[Category:KB]]
 
[[Category:KB]]
 
[[Category:Tutorials]]
 
[[Category:Tutorials]]

Latest revision as of 16:44, 8 February 2013

The first thing you should do if you need hosting support is to search our forums and check this Wiki.

There are two final options if you believe your issue/question is unique or pertains to your account in particular.


[edit] Forum Support

You can receive support from our Community Support Representatives and the community on our forums. Please click here to create a new forum topic.

Be sure to write a meaningful, specific description. Descriptions like "Please help" or "help me" do not allow the support representatives to assist you promptly - every support ticket is someone asking for help. Additionally, the explanation should be clear and specific. Where applicable, write a list of all the steps required to reproduce the issue. If you are getting any error messages, include the exact message text. Include any relevant software, such as your web browser, including the version number.

You can access existing tickets from the Account Portal, using the "View Tickets" item on the "Support" menu.

[edit] Live Chat

Our chat system is an IRC server. There is no guarantee that you will receive help promptly; support through IRC is subject to the availability of online Community Support Representatives. You can use our supplied IRC web gateway or you can use your own client. For more details, please visit the dedicated IRC wiki.

Personal tools
Namespaces

Variants
Actions