How to Receive Hosting Support

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The first thing you should do if you need hosting support is to search our forums.  (http://x10hosting.com/forums/search.php Link)  If you can’t find a solution that works by searching, it might be in this Wiki or in the [[http://kb.x10hosting.com Knowledgebase]].
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The first thing you should do if you need hosting support is to search our [http://x10hosting.com/forums/search.php forums] and check this Wiki.
If you still can’t find what you are looking for, you have two options.
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== Community Support ==
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There are two final options if you believe your issue/question is unique or pertains to your account in particular.
This is the official way to receive hosting support from x10Hosting. We have a huge community and a great team of community representatives who most likely can solve your problemsIf for some reason they are unable to answer your questions, they are able to escalate your support thread into a private ticket between you and the x10Hosting staffFrom here you will have access to 1 on 1 with a staff member who should be able to solve any issues you may haveIf your support thread is escalated, it will be closed on the forum. You can then access the private support ticket from the [[Account Management Panel]].
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== Forum Support ==
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You can receive support from our [[Community Support Representative]]s and the community on our forums. Please [http://x10hosting.com/forums/newthread.php?do=newthread&f=9 click here to create a new forum topic].
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Be sure to write a meaningful, specific descriptionDescriptions like "Please help" or "help me" do not allow the support representatives to assist you promptly - every support ticket is someone asking for helpAdditionally, the explanation should be clear and specific.  Where applicable, write a list of all the steps required to reproduce the issue. If you are getting any error messages, include the exact message textInclude any relevant software, such as your web browser, including the version number.
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You can access existing tickets from the Account Portal, using the "View Tickets" item on the "Support" menu.
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== Live Chat ==
 
== Live Chat ==
This is not the official way to receive support and there is no guarantee that you will receive help in the chat.  Our chat system is an IRC server.  You can use our [http://irc.x10hosting.com/flash/index.html embedded IRC client] or you can use your own client.  Our server is '''irc.x10hosting.com''' using port 6667The main channel is '''#x10Hosting'''.
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Our chat system is an IRC server.  There is no guarantee that you will receive help promptly; support through IRC is subject to the availability of online [[Community Support Representative]]s.  You can use our supplied IRC web gateway or you can use your own client.  For more details, please visit the [http://sharky2k.tk/go/w1k11 dedicated IRC wiki].   
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[[Category:KB]]
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[[Category:Tutorials]]

Latest revision as of 16:44, 8 February 2013

The first thing you should do if you need hosting support is to search our forums and check this Wiki.

There are two final options if you believe your issue/question is unique or pertains to your account in particular.


[edit] Forum Support

You can receive support from our Community Support Representatives and the community on our forums. Please click here to create a new forum topic.

Be sure to write a meaningful, specific description. Descriptions like "Please help" or "help me" do not allow the support representatives to assist you promptly - every support ticket is someone asking for help. Additionally, the explanation should be clear and specific. Where applicable, write a list of all the steps required to reproduce the issue. If you are getting any error messages, include the exact message text. Include any relevant software, such as your web browser, including the version number.

You can access existing tickets from the Account Portal, using the "View Tickets" item on the "Support" menu.

[edit] Live Chat

Our chat system is an IRC server. There is no guarantee that you will receive help promptly; support through IRC is subject to the availability of online Community Support Representatives. You can use our supplied IRC web gateway or you can use your own client. For more details, please visit the dedicated IRC wiki.

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