How to Receive Hosting Support

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Revision as of 11:41, 12 October 2012 by Sharky (Talk | contribs)


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The first thing you should do if you need hosting support is to search our forums. If you are unable to find a solution, it might be in this Wiki or in the Knowledgebase.

There are two final options if you believe your issue/question is unique or pertains to your account in particular.


1. Ticketed Support System

Tickets are created through the Account Portal.

  1. Sign in to the portal
  2. Through the "Support" menu, click "Create Ticket".
  3. Fill out the support form fields and finally click "Create".

Be sure to write a meaningful, specific description. Descriptions like "Please help" or "help me" do not allow the support representatives to assist you promptly - every support ticket is someone asking for help. Additionally, the explanation should be clear and specific. Where applicable, write a list of all the steps required to reproduce the issue. If you are getting any error messages, include the exact message text. Include any relevant software, such as your web browser, including the version number.

You can access existing tickets from the Account Portal, using the "View Tickets" item on the "Support" menu.

Live Chat

Our chat system is an IRC server. There is no guarantee that you will receive help promptly; support through IRC is subject to the availability of online Community Support Representatives. You can use our supplied IRC web gateway or you can use your own client. For more details, please visit the dedicated IRC wiki.

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