How to Receive Hosting Support
The first thing you should do if you need hosting support is to search our forums. (http://x10hosting.com/forums/search.php Link) If you can’t find a solution that works by searching, it might be in this Wiki or in the [Knowledgebase]. If you still can’t find what you are looking for, you have two options.
This is the official way to receive hosting support from x10Hosting. We have a huge community and a great team of community representatives who most likely can solve your problems. If for some reason they are unable to answer your questions, they are able to escalate your support thread into a private ticket between you and the x10Hosting staff. From here you will have access to 1 on 1 with a staff member who should be able to solve any issues you may have. If your support thread is escalated, it will be closed on the forum. You can then access the private support ticket from the Account Management Panel.
This is not the official way to receive support and there is no guarantee that you will receive help in the chat. Our chat system is an IRC server. You can use our embedded IRC client or you can use your own client. Our server is irc.x10hosting.com using port 6667. The main channel is #x10Hosting.