Suspensions

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= Account Suspensions =
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Accounts that do not abide by x10Hosting's comprehensive [http://x10hosting.com/terms Terms of Service] and [http://x10hosting.com/aup Acceptable Usage Policy] are suspended. There are various different types of suspension that are detailed below. As part of the sign-up process, you agreed to abide by these policies.
When an account violates any of the rules in the Terms of Service or Acceptable Use Policy, it is suspended. There are various different types of suspension that will be covered here.
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== Zero Tolerance ==
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If your account is suspended and the reason includes the letters "zt" then the likelihood of getting your account back is slim. Only open a support ticket about this type of suspension if you believe it is in error (please note that we can check). Opening a ticket to ask to be unsuspended will get nowhere. You'll just be told what you've read here, and will waste our time in the process.
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== Inactivity ==
 
== Inactivity ==
Some accounts are suspended for inactivity. This is when the account holder fails to log into the forums the required once every 31 days (posting is not required). You can unsuspend yourself from the account panel for this type of suspension; there is no need to open a support ticket. If you do, you will likely be told to do it yourself from the account panel anyway.
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As part of the Terms of Service for free hosting accounts, you are required to log in to the Account Portal once every 30 days. With this classification of suspension, is it possible to self-unsuspend. Log in to the x10Hosting Account Portal at [https://x10hosting.com/portal/login.php x10Hosting.com/portal/login.php]. Please note that only portal logins count towards activity, Forums and cPanel logins do not count.
== High Resource Usage ==
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Again, this is a temporary suspension where an account is suspended for [[HRU|High Resource Usage]]. This means that the account has gone over the limits on resources imposed by the system, and the account has been subsequently suspended. You can unsuspend yourself from the account panel for this, but after the third suspension the system may require you to open a support ticket so staff are aware that you are being suspended so frequently. Always check if you can unsuspend yourself first.
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= Unsuspending Yourself =
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[[File:ACPLogin.png|thumb|250px|Login Screen.]]
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It is possible to remove the activity requirement from your account by purchasing [http://x10hosting.com/prime-membership Prime Membership]
First, login to the [https://x10hosting.com/control/login.php Account Panel] with your email address and password.<br />
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== Zero Tolerance ==
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Account suspension reasons containing the code "ZT" are "Zero Tolerance" suspensions.  These suspensions are high severity and there is little to no chance of the account being restored.  x10Hosting does, however, entertain tickets requesting an additional manual verification. 
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[[File:HostingHeaderBar.png|thumb|250px|Header Bar.]]
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== Self Unsuspension ==
Next, click "Hosting" in the header bar.<br />
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Some suspensions may be cleared by yourself through the portal.
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<br /><br />[[File:HostingHeaderBar.png|thumb|250px|Hosting section.]]
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Then click "Click here to view suspension history and options".<br />
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[[File:Suspensions.png|thumb|250px|Viewing suspensions.]]
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You will then see a page like the one in the screenshot to the right. On there you should see an unsuspend button.
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[[File:ACPLogin.png|left|thumb|250px|Login Screen.]]
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First, login to the [https://x10hosting.com/portal/login.php x10Hosting Account Portal] with your email address and password.
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{{-}}
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[[File:SuspendedNotice.png|left|thumb|250px|Suspension Notice.]]
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Next, click "Click here to resolve" in the notice.
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{{-}}
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[[File:InactivityDetails.png|left|thumb|250px|Inactivity Details.]]
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Suspension details will show up.
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{{-}}
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[[File:UnsuspendedClick.png|left|thumb|250px|Unsuspend Click.]]
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Click on "Unsuspend"

Latest revision as of 10:39, 17 January 2012

Accounts that do not abide by x10Hosting's comprehensive Terms of Service and Acceptable Usage Policy are suspended. There are various different types of suspension that are detailed below. As part of the sign-up process, you agreed to abide by these policies.

[edit] Inactivity

As part of the Terms of Service for free hosting accounts, you are required to log in to the Account Portal once every 30 days. With this classification of suspension, is it possible to self-unsuspend. Log in to the x10Hosting Account Portal at x10Hosting.com/portal/login.php. Please note that only portal logins count towards activity, Forums and cPanel logins do not count.

It is possible to remove the activity requirement from your account by purchasing Prime Membership

[edit] Zero Tolerance

Account suspension reasons containing the code "ZT" are "Zero Tolerance" suspensions. These suspensions are high severity and there is little to no chance of the account being restored. x10Hosting does, however, entertain tickets requesting an additional manual verification.

[edit] Self Unsuspension

Some suspensions may be cleared by yourself through the portal.

Login Screen.

First, login to the x10Hosting Account Portal with your email address and password.

Suspension Notice.

Next, click "Click here to resolve" in the notice.

Inactivity Details.

Suspension details will show up.

Unsuspend Click.

Click on "Unsuspend"

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