Suspensions

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Accounts that do not abide by x10Hosting's comprehensive [http://x10hosting.com/terms Terms of Service] and [http://x10hosting.com/aup Acceptable Usage Policy] are suspended.  There are various different types of suspension that are detailed below.  As part of the sign-up process, you agreed to abide by these policies.   
 
Accounts that do not abide by x10Hosting's comprehensive [http://x10hosting.com/terms Terms of Service] and [http://x10hosting.com/aup Acceptable Usage Policy] are suspended.  There are various different types of suspension that are detailed below.  As part of the sign-up process, you agreed to abide by these policies.   
 
== Zero Tolerance ==
 
Account suspension reasons containing the code "ZT" are "Zero Tolerance" suspensions.  These suspensions are high severity and there is little to no chance of the account being restored.  x10Hosting does, however, entertain tickets requesting an additional manual verification. 
 
  
 
== Inactivity ==
 
== Inactivity ==
As part of the Terms of Service for free hosting accounts, you are required to log in to the forums once every 31 days.  With this classification of suspension, is it possible to self-unsuspend.  Log in to the x10Hosting Account Management Panel at [https://x10hosting.com/control/login.php x10Hosting.com/control/login.php]. Please note that only forum logins count towards activity, Account Panel and cPanel logins do not count.
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As part of the Terms of Service for free hosting accounts, you are required to log in to the Account Portal once every 30 days.  With this classification of suspension, is it possible to self-unsuspend.  Log in to the x10Hosting Account Portal at [https://x10hosting.com/portal/login.php x10Hosting.com/portal/login.php]. Please note that only portal logins count towards activity, Forums and cPanel logins do not count.
  
 
It is possible to remove the activity requirement from your account by purchasing [http://x10hosting.com/prime-membership Prime Membership]
 
It is possible to remove the activity requirement from your account by purchasing [http://x10hosting.com/prime-membership Prime Membership]
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== High Resource Usage ==
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== Zero Tolerance ==
[[HRU|High Resource Usage]] ("HRU") suspensions are caused by an aspect of the account holder's website using an excessive amount of resources.  These limits are fair, and have been implemented to avoid the minority of users from using the majority of resourcesThis is a self-unsuspendable temporary suspension, which can be done from the AMP.  After the third suspension of this type, the system may require administrative approval for  further unsuspensionsA support ticket is required for this '''and only this'''. 
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Account suspension reasons containing the code "ZT" are "Zero Tolerance" suspensions.  These suspensions are high severity and there is little to no chance of the account being restoredx10Hosting does, however, entertain tickets requesting an additional manual verification.   
PLEASE NOTE THAT HIGH RESOURCE USAGE NOW REDIRECTS SITES TO A WARNING PAGE, AND DOES NOT ISSUE A SUSPENSION.
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== Self Unsuspension ==
 
== Self Unsuspension ==
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Some suspensions may be cleared by yourself through the portal.
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[[File:ACPLogin.png|left|thumb|250px|Login Screen.]]
 
[[File:ACPLogin.png|left|thumb|250px|Login Screen.]]
First, login to the [https://x10hosting.com/control/login.php x10Hosting Account Management Panel] with your email address and password.
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First, login to the [https://x10hosting.com/portal/login.php x10Hosting Account Portal] with your email address and password.
 
{{-}}
 
{{-}}
[[File:HostingHeaderBar.png|left|thumb|250px|Header Bar.]]
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[[File:SuspendedNotice.png|left|thumb|250px|Suspension Notice.]]
Next, click "Hosting" in the header bar.
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Next, click "Click here to resolve" in the notice.
 
{{-}}
 
{{-}}
[[File:SusDetails.png|left|thumb|250px|Suspension History and Options.]]
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[[File:InactivityDetails.png|left|thumb|250px|Inactivity Details.]]
Then click "Click here to view suspension history and options".
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Suspension details will show up.
 
{{-}}
 
{{-}}
[[File:Suspensions.png|left|thumb|250px|Viewing suspensions.]]
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[[File:UnsuspendedClick.png|left|thumb|250px|Unsuspend Click.]]
You will then see a page like the one in the screenshot to the left.  On there you should see an unsuspend button.
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Click on "Unsuspend"

Latest revision as of 09:39, 17 January 2012

Accounts that do not abide by x10Hosting's comprehensive Terms of Service and Acceptable Usage Policy are suspended. There are various different types of suspension that are detailed below. As part of the sign-up process, you agreed to abide by these policies.

[edit] Inactivity

As part of the Terms of Service for free hosting accounts, you are required to log in to the Account Portal once every 30 days. With this classification of suspension, is it possible to self-unsuspend. Log in to the x10Hosting Account Portal at x10Hosting.com/portal/login.php. Please note that only portal logins count towards activity, Forums and cPanel logins do not count.

It is possible to remove the activity requirement from your account by purchasing Prime Membership

[edit] Zero Tolerance

Account suspension reasons containing the code "ZT" are "Zero Tolerance" suspensions. These suspensions are high severity and there is little to no chance of the account being restored. x10Hosting does, however, entertain tickets requesting an additional manual verification.

[edit] Self Unsuspension

Some suspensions may be cleared by yourself through the portal.

Login Screen.

First, login to the x10Hosting Account Portal with your email address and password.

Suspension Notice.

Next, click "Click here to resolve" in the notice.

Inactivity Details.

Suspension details will show up.

Unsuspend Click.

Click on "Unsuspend"

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