Resolved My account is not unsuspended within a few minutes

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eurochin

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Hi,

My account was suspended in December, during the migration. I tried to remove the suspension, but it's been stuck on "We're removing the suspension now. Please standby and reload the page in 1 minute." ever since.

Is it too late?
 

Anna

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I have unsuspended the account.

You were lucky it wasn't deleted, normally the account would be deleted after 21 days as suspended. The biggest reason yours didn't get deleted in our maintenance purge in early March was that you had been logging into the panel.

This type or error however should be reported directly as there is a higher chance of a resolution then, now you were rather lucky that our automated terminations are not running yet.
 

eurochin

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I have unsuspended the account.

You were lucky it wasn't deleted, normally the account would be deleted after 21 days as suspended. The biggest reason yours didn't get deleted in our maintenance purge in early March was that you had been logging into the panel.

This type or error however should be reported directly as there is a higher chance of a resolution then, now you were rather lucky that our automated terminations are not running yet.

Thank you very much ☺️
 
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