Cannot access Cpanel as my account is susoended.

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chatboxd

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Dear all,

My free hosting account, chatboxdev.x10host.com has been suspended. When I try to login as instructed by the x10hosting account suspension help page, i see the following message:


Access is restricted to your hosting account. The restriction is due to a substantial link having been discovered between your account and another account with a history of abuse activity.

Please contact us if you are not familiar with the circumstances which lead to this restriction. We will investigate and allow legitimate use of our web hosting.


I am not aware of any abuse and do not know what is wrong. I do not see any unsuspend button. I am also unable to access any of my files or even the cpanel.

Please advice on what to do.
 

chatboxd

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X10hosting has replied:


This account has become associated with past accounts used for malicious activity. Unfortunately because of this the account cannot continue to be hosted with us.
 
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