Can't access to cpanel

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janapos54

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good evening,
when I log into muy acount, i can see my username (enderdat2) and my domain (enredate.x10host.com), but when I click on cpanel button I get the message you can see in the image attached. I have been attempted to access from Monday to Friday and always get the same message. This one is from Firefox, but is the same when I try it in Chrome: ERR_CONNECTION_TIMED_OUT
Thanks in advance
 

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Anna

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Could your network possibly block port 2083 (the port cPanel uses). It is common for workplaces, schools ect to blog ports that aren't commonly used.
 

janapos54

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thanks but i don't know. I haven't this problem lasts times I traied to access CPANEL. My router (ZTE F660) opens used ports automatically thanks to UPNP protocol, or it says my internet provider.
 

janapos54

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Thanks for your time, Ana. Finally I could fix it. It's a problem with router firewall security level. if I choose high level, I can't access to CPANEL. With middle level I can access to CPANEL.
 

Anna

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Glad you got it sorted out.
 
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