Website down aircrewvirtual.x10.bz

[aircrewv]

Hi

My website has been down for the last few days: aircrewvirtual.x10.bz

Any ideas when or how I can fix?

Thanks

 

[Anna]

Loads fine for me right now, are you still having troubles reaching the site?

 

[aircrewv]

Yes I am so are my users.

 

[Anna]

I have made a couple small changes to the domain config, can you please try now?

 

[aircrewv]

Nope sorry it does not work.

This site can’t be reached
aircrewvirtual.x10.bz’s server IP address could not be found.

• Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

 

[Anna]

That's odd, it does work properly from my end.

Are you familiar with flushing dns on your operating system? It could be that the wrong information is cached either locally or at ISP level (the later you can only wait for to clear though).

The last changes I made was on dns level so it could be it just hasn't propagated properly as well.

 

[Anna]

I did some additional digging, and it looks like I may have to escalate it as only one of our nameservers appears to respond properly with the right information for your domain.

 

[Anna]

We hope to have this sorted for you now, the other admin found an issue with the dkim record for your domain that likely was the cause for it not being set properly on the nameservers.

I did flush my dns and your domain worked fine even with new information, I'll re-try it in a while though to make sure it stays properly.