Clear caches from hosting.

[yisywebx]

Hello,

I need to clear session cache stored in server folders not visible for me.

Thanks.

 

[Anna]

I don't quite follow, what folders are you not seeing and where are you expecting them?

 

[yisywebx]

I don't quite follow, what folders are you not seeing and where are you expecting them?

I had an inssue with abantecart login page, so the admin of support page of abantecart told me that: You can try to remove all folders in the www/system/cache (please backup before do this) but login session is also stored in server folders not visible for you so you may need to ask your hosting support to clear it.

 

[yisywebx]

Up.

 

[yisywebx]

Ok, today I have delete all files on my server and the page still operating....

 

[Anna]

I get 404 not found on your default domain, which would suggest the caching happens in your end.

 

[Anna]

I just noticed that you have a pointer domain that is not using our name servers. Due to that you would need to manually update the A record for that domain to reflect the changed server, that domain may still pick its information from the old server which is online for backup purposes.

The IP of your new server is: 198.91.81.12

 

[yisywebx]

I get 404 not found on your default domain, which would suggest the caching happens in your end.

Hello Anna,
Tranks for your reply, but please, check the page "yisy.ml" the page still working, but I deleted all folders included public_html.
I am thinking to remake the page, but now I can't...

 

[yisywebx]

I just noticed that you have a pointer domain that is not using our name servers. Due to that you would need to manually update the A record for that domain to reflect the changed server, that domain may still pick its information from the old server which is online for backup purposes.

The IP of your new server is: 198.91.81.12

Ohhh, I think that is the problem, I am using data from the old server?
So i need to redirect the domain to the new server?

 

[Anna]

That is correct.

 

[yisywebx]

That is correct.

Hi Anna,
Can I recover my data from the old server? I see that all pictures that I maked backup are not inside...

 

[Anna]

It is possible that you can access the old server by ftp still, just make sure you use the server address as hostname.

Any databases I can get a hold of from the old mysql servers though, but I have no access to the filesystem on them.

 

[yisywebx]

It is possible that you can access the old server by ftp still, just make sure you use the server address as hostname.

Any databases I can get a hold of from the old mysql servers though, but I have no access to the filesystem on them.

I would appreciate the mysql database backup if you can send me a copy, I don't have access to them.

 

[Anna]

I have placed a backup of your database in the root of your account.

 

[yisywebx]

I have placed a backup of your database in the root of your account.

Thanks you very much Anna, I have recovered my data.