Resolved 530 Login authentication failed and Apache and no Cpanel

[nexoneo65]

Hi there

I'm trying to sign in, but i keep getting stuck left and right

was able log to x10, but i get this error when I try to open cPanel

When I try to do FTP:


I'm trying to use the same password as my account, but that doesn't work neither.

I'm trying to get into the FTP, so I can update and edit my .htaccess file to remove the https

 

[nexoneo65]

i'm in the same boat m8

 

[nexoneo65]

the domain is: http://tommy.x10host.com/

 

[garrettroyce]

Your last login prior to the manual inactive account purge was in November 2019. Free hosting users are required to log in once every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. Forum, FTP, and DirectAdmin logins do not count, so use this link every time.

I'm requesting an admin look into restoring your account.

 

[Anna]

Between November 17th and March 7th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid December the account would have been eligible for a suspension, and then 21 days later, first half of January it would have been terminated by the automated system.

Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[nexoneo65]

Between November 17th and March 7th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid December the account would have been eligible for a suspension, and then 21 days later, first half of January it would have been terminated by the automated system.

Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

Thank you so much!! running smoothly and amazing again! <3 <3