Resolved Website won't load, cannot access cPanel/DirectAdmin

Status
Not open for further replies.

gitsx10b

New Member
Messages
5
Reaction score
0
Points
1
It looks like I have the same issue as above. I can login and I see the cpanel button even though free 10x users would be moved to DirectAdmin. I am assuming my account is in suspend status?
 

garrettroyce

Community Support
Community Support
Messages
5,611
Reaction score
249
Points
63
Your account was deleted the same as the thread you originally replied to. Please make sure you understand what happened.

x10hosting free users:

As you might recall from here https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/, x10hosting free users were changed to a different website management software, called DirectAdmin. Users who did not log in starting in November and ending in February were considered inactive, according to the terms of service. With the confusion surrounding the new software and the transition, the automatic inactivity suspension system and account deletion system did not operate until March. Accounts that were in bad standing for 30 days (so they were actually inactive for 60 days, double the normal time) were removed from the server. These accounts are now showing a default "Apache is functioning normally" page instead of the user's website. Additionally, trying to log in to your control panel via the x10hosting SSO will result in "redirecting your login" and then an error.

A few things to note:
  • x10hosting premium still uses cPanel and is not affected. Please open a ticket in your client area if you have any issues.
  • x10hosting free has zero backups. Backups are the responsibility of the user. Any account deleted is deleted forever.
  • In this one-time-only exceptional circumstance, backups do exist if your account was in good standing in February.
  • This one-time-only exceptional circumstance was supposed to end March 22.
  • Admins are now allowing restorations on a case-by-case basis.
  • Email reminders are not guaranteed. Emails get blocked and sent to spam; don't rely on them.
  • It is the user's responsibility to log in every 30 days. Some months have 31 days, so make sure your reminder accounts for that.
  • Only logins to https://x10hosting.com/sso/main count.
  • Logging in to the forum, FTP, DirectAdmin, email, Wordpress, Joomla, etc. etc. do not count
  • 100% of the time before March 2020, backups did not exist. These backups will not exist forever. Back up your site.
  • Do not back up your site to your account. This is against the terms of service.

If you have this issue when viewing your site or logging in, please create a thread here.

If you have questions about any of these things, please create a thread.

Thanks for being an x10hosting user!

I'm requesting an admin help with your account restoration.
 

Anna

I am just me
Staff member
Messages
11,733
Reaction score
578
Points
113
Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
 

gitsx10b

New Member
Messages
5
Reaction score
0
Points
1
Hello Anna,
How do I login into the DirectAdmin , what is the url for this? I still have an "Open cPanel" button. I am able to access the CMS I have installed on the domain http://jsrewards.x10host.com/ though and can see the front end as well.
Thanks
 

spacresx

Community Advocate
Community Support
Messages
2,182
Reaction score
195
Points
63
click the "open cpanel" button, it should open the direct admin panel instead.
unless you are receiving an error.
 

gitsx10b

New Member
Messages
5
Reaction score
0
Points
1
click the "open cpanel" button, it should open the direct admin panel instead.
unless you are receiving an error.
Once I click on the button "Open cPanel" I get the following message on a new page.
Sign in Successful
Please standby while transfer you to your web hosting account.




An error has occurred forwarding your sign in. Retry
 

garrettroyce

Community Support
Community Support
Messages
5,611
Reaction score
249
Points
63
Please clear your browser's cache and try again. This commonly occurs with the browser not updating after the account was restored.
 

gitsx10b

New Member
Messages
5
Reaction score
0
Points
1
I've cleared the browser cache a couple times and still get the same error message posted above.
 

gitsx10b

New Member
Messages
5
Reaction score
0
Points
1
when i check your link http://jsrewards.x10host.com/
i see a page with this on the left side ...

Jonathan's Rewards Tracker
[a search box here]
November 20, 2019 | by rudyjm3 | Comments Off on Home
[yop_poll id=”1″]

Hi spacresx,
Yes the front end of the site shows up. What I am not able to get to is the DirectAdmin when I login in to 10xhosting. The button displays "cpanel" which is suppose to take me to the DirectAdmin section due to the changes 10xhosting has made for free hosting accounts. When I click the button though I get the error message I posted above "An error has occurred forwarding your sign in. Retry" The retry link just takes me back to the main account page where I jest left before clicking the cpanel button.
 

spacresx

Community Advocate
Community Support
Messages
2,182
Reaction score
195
Points
63
If you followed what Anna and garrettroyce previously suggested,
but still experience the same problem, maybe they can revisit your issue.
it does sound like an issue with the sign in page.
 

Anna

I am just me
Staff member
Messages
11,733
Reaction score
578
Points
113
You'll likley need to clear session cookies related to x10 as well, the transfer to DirectAdmin from the account panel uses session (a login Key) to log you in automatically. If you have a sessionkey in your browser that was created before the account was restore there will be no matching key on the server which would lead to the above error.
 
Status
Not open for further replies.
Top