Resolved Stuck in permanent Unsuspend mode

[jameshar]

Hi there,
my site http://jameshardwick.x10.mx is stuck in permanent unsuspend mode. I have been logging in to check if it had been fixed for a while, but to no avail.

I have the below message on top of the unsuspend page:



Can anyone please give me some advice as to what to get this sorted.

 

[jameshar]

Hi there,

My account was suspended back in December, during the migration. I have been logging in ever since too see if I could lift the suspension to avail, as it has been stuck on "We're removing the suspension now. Please standby and reload the page in 1 minute." ever since.

Am I too late?

 

[spacresx]

i think that feature was broken or didnt work.

staff would need to look into this.
but im guessing your account may have been removed/purged by now.
as per the 30 day log in rule.

but it is possible that the migration may not
have been done fully and staff would need to check it.

they may be able to restore it but 6-7 months is a long time
to wait for you to mention it now.

you would have had a better change to sort it out,
if you wouldn't have waited so long to report it.

 

[jameshar]

Yep, I know. I have had other more pressing issues going on that warranted my attention more. Plus, you cannot currently create a new free user account as I would have done that.

 

[spacresx]

Yes, x10 disabled new account creation during the migration,
and havent enabled them yet.

Maybe @Anna or @garrettroyce
can check and see if your account can be fixed.

 

[garrettroyce]

I have unsuspended your account.