Resolved An error has occurred forwarding your sign in

[jmannz]

Thankyou for your interest.
My website is accessible and no changes to user info.
I will open a new thread specifically for the https://x13.x10hosting.com:2222/ issue.

 

[jmannz]

I get below when attempting to use https://x13.x10hosting.com:2222/ and using the same authentication as I use on the community web page:
----------------
Start DirectAdmin
Manage your domains, databases & other server info.
jmannz
••••••••
Hmm, login details do not seem to be correct. Please try again.
----------------

I am able to login to the SSO control panel.
I am able to login to the community web page (obviously from this post.)
My website is accessible.
I have not made any changes to my account.
I am using the Microsoft Edge browser.

I had not previously attempted to log into DirectAdmin via the x13 2222 method previously. I had always accessed DirectAdmin via the SSO login with no issues.

 

[infin231]

You can determine what server you are on by doing a view page source on the screen that has the "Open cPanel" button that you press (button starts out gray and them becomes enabled) when signing in normally. Look for:

<form action="https://x11.x10hosting.com:2222/CMD_LOGIN" method="post" id="signin">
<input type="hidden" name="username" value="xxxx">.

Your server may not be X11 like mine and I have x'd out my username value. The username will be the one you have to use when signing in directly on the server.

 

[pascalikipouk26]

Thanks very much for your message.

Yep, it work with the x12 !

 

[bostonte]

x13 would be https://x13.x10hosting.com:2222/
That seemed to work
My user name wasn't my email address, but "bostonte"My password was the same as always

Thanks!

 

[garrettroyce]

I'm working with the admin team now on a resolution. We do watch the forum, so please just post issues as they come up. Thanks to @spacresx for handling the big inrush with his helpful advise.

If you click "Quick FTP" on your SSO page, you can see your server just below it. As mentioned, the links ending with :2222 are bypassing the login system and should only be used in emergencies. We're changing our system and these issues will go away soon, so please use this remedy only when necessary.

 

[garrettroyce]

I think everything is back up and running. If you are logged in, please log out. Just for good measure, clear your cookies (ctrl+F5 for a lot of browsers), and log back in again.

 

[spacresx]

i can confirm that the SSO page is working again.
(works fine for me)

 

[civicwalker]

I am still getting the following error message:

Sign in Successful
Please standby while transfer you to your web hosting account.




An error has occurred forwarding your sign in. Retry

 

[garrettroyce]

I don't see anything wrong with your account. Did you happen to log out and clear your cache?