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    When will new accounts be allowed?

    Tried to setup a new account and nothing happens. The message about migrations is still on the screen. I tried to login but get the message about the account being remove for whatever reason, which is ok as I have not used it in some time. Then It says I can sign up again. But that signup...
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    FTP down?

    Is FTP down on x10host.com? All I get in Filezilla is "Connection established, waiting for welcome message..." and nothing happens. Eventually, I gt "Could not connect to server" FTP is setup correctly per cpanel instructions. This has been working fine until this afternoon.
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    Backup files go missing

    I have a live Joomla sandbox site and I use Akeeba backup to take daily backups. Lately those backup files are missing the next day. I took a backup yesterday afternoon and needed to restore it today and it is gone. I verified it was there thru mt FTP client AND with the file manager in...
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    PHP Upload_Max_Filesize and Post_Max_Size

    These two settings need to be the same and should be 16-18mb in all versions of PHP. I had problems importing a 12mb xml file in PHP7.0 with my Joomla 3.8.3 site and it kept failing because of the post_max_filesize being 8mb. Finally, I found that PHP5.4 had the setting at 18MB and the import...
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    Prime Level

    On this web page: https://x10hosting.com/support/account/plans-upgrades-explained?from_search=14325909 It lists a PRIME level account which is the same level as the standard free account but without the required month community login. The cost is stated as $5.95 per year. When I click the BUY...
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    Cannot create account.

    I had a free account here a while back, but it closed due to lack of use. I now have a need for another one to test a project and I simply CANNOT create a new account. I tried reactivating the old one by creating a new account for that address. When I do that, I get the page that says I...
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    500 Internal Server Error

    Internal Server Error 500 No response from subprocess (cpanel (cpanel)): The subprocess exited with status 122 (EDQUOT). cpsrvd/11.48.2.3 Server at xo7.x10hosting.com ========================================= the public_html folder is empty. I am reloading the site from remote. I cannot...
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    Email not working

    I have set up an email account I can send email from any account TO that address and it is received a few seconds after being sent. A reply to that email never arrives at ANY address. I have tried several clients, including webmail, Outlook, Outlook Express, Gmail. There are no messages stuck...
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    Registration email not sending

    I have been trying to setup a free host account for 2 weeks and the registration email never arrives, no matter what email address I enter for it to go to. I have tried cancelling the account, which was supposed to happen after 72 hours, but that did not happen either. SO I can't cancel the...
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    hacked

    Eric B. Thanks for lifting the suspension and moving the files. I would appreicate a little more information on what malicious software you found. I want to find what got in so I can try to prevent it again. What you moved was the entire Joomla site so finding where the breach is will be...
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    forntpage error

    our website is giving the following error: ERROR 256: PDO/mysql is not installed. Fatal error: PDO/mysql is not installed. in /home/knickfam/public_html/includes/classes/class_pgv_db.php on line 102 The site has been working fine for nearly 3 months. Nothing has changed and now this error...
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    unsuspension

    I keep loggin in to the forums but the account is still suspended. What else needs to be done.
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    pending action

    I submitted a request more than 12 hours ago to change the subdomain on my account and it is still open. Also before the change, I went to PHPmyAdmin and there were a number of databases listed that had no relationship to my site and were not mine. I believe something had gotten corrupt. This...
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    can't post or reply in forums

    I get the message that my account does not have privileges to post or reply in the forums. Can someone fix that please. Thanks
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    email usage

    This is not so much a support request as a clarification of policy so I don't get suspended. We are developing a GPS device which needs to send small text messages to and from a database via email. These messages are very small and are data only from the devices and short commands are sent the...
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    Suspended Account

    My Account got suspended in the middle of a backup. I was using Akeeba Backup and it halted from an error and it appears that there was some kind of over usage problem that put the account on suspension automatically. I need to do this every so often and did it once before with no issue. How...
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    Still MAJOR issues!

    It has been 3 days now and I know everyone is busy with the server mess, but I have 2 tickets in that have not been addressed and now my database is gone. Professionally speaking this is not the way to handle support! I have previously had wonderful support and service from X10 but this round...
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    WARNING! THREAT WARNING on EXOFIRE.NET

    I had a user go to my site, propertytraders.exofire.net, and have Nortons toss a threat warning on exofire.net. I KNOW there is nothing on my site to trho the warnings. The threats can be found here:http://safeweb.norton.com/report/show?url=exofire.net it points to 2 subdomains on...
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    Important Information! Do Not Ignore

    I had a user go to my site, propertytraders.exofire.net, and have Nortons toss a threat warning on exofire.net The threats can be found here:http://safeweb.norton.com/report/show?url=exofire.net at point to 2 subdomains on exofire.net. I went to crx.exofire.net it it immediately crashed...
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    exofire smtp ports

    Can someone give me some options for correct smtp ports to use with exofire.net? I have tried: 25 26 465 and none work although telnet to my mail server (mail.xxxx.exofire.net 465) does not give the no connection error, I get an error number 0800ccc19 which is a timeout error when I try to send...
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