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    Error KY ID 24178 CREATE HTTP error: 403 when creating a support ticket

    Hi. I am getting an error KY ID 24178 CREATE HTTP error: 403 when creatin a support ticket. Please can you either fix the support ticket problem so that I can raise the ticket or answer my support query here. The support ticket I was trying to raise was as follows: I previously had a...
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    My domain has disappeared

    Please see support ticket #20842 that was opened on 25th July which has not been answered yet.
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    Account Suspended Issue

    I clear my browser cache several times every day. Anyway it looks like you have now fixed the issue. Thank you for fixing.
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    Account Suspended Issue

    My domain became suspended because I forgot to log into the forum. I followed all that I was supposed to do but it would not come out of suspension. So I raised a support ticket #13003. I then received an email that said "This email notification is being sent to inform you that your hosting...
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    Starka appears to be in a read only file system

    Starka was fine earlier but now I can't write to files. It's telling me it is a "Read-only file system"
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    Something to Consider

    I can assure you that was the first place I looked each time my own issue began (the issue happened on more than 1 day and each time was eventually fixed). I continued to check that regularly but there was never an announcement made. Regardless of that an announcement in the Community Support...
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    Something to Consider

    The notification at the top of the forum for server issues is a good idea and hopefully should mean that several new topics will not be raised for the same issue as is currently the case. It would be an improvement too if an update could be posted once the issue is fixed. Regarding the...
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    Something to Consider

    As I chair a Change Control Board every day I think it is one of the things I understand well. However it appears that you do not. A Service Level Agreement records a common understanding about services, priorities, responsibilities, guarantees, and warranties. Perhaps you should read up...
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    Something to Consider

    It's a shame then that (in the case of my own original problem) other users were not let in on the fact that a problem was being investigated. Support staff were merrily continuing to tell users reporting the same problem for most of the day that it was a permissions issue which it was known was...
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    Something to Consider

    Corey, I'm dissecting your post to address below the points you make. Quite a strange opinion. I certainly don't agree with it. That was one of my reasons for writing my initial response. There should be a method for support staff (not users) to set the initial priority level on escalated...
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    Something to Consider

    Well I tried to do as the message said and contact the server administrator, no-reply@x10hosting.com but received a response back The email account that you tried to reach does not exist. Additionally it was your support staff who escalated it. Hardly my fault was it? I can only reiterate...
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    Something to Consider

    Thanks for the response and info Anna. I wasn't for one minute suggesting that we suggest or even set the Priority. As you rightly say everyone would set them to emergency. But as it is support staff who do the escalation I would have thought that they would be able to gauge an initial...
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    Something to Consider

    Probably true but I still feel that it would be better if the priority on something that was having a severe impact on people (or "Bad" as you say) would be better with a priority that did not say Low. It's a question of managing expectation or perception. Additionally staff can then reply to...
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    Something to Consider

    I don't think it's so much piss and moan about a free service, sometimes comments like the one I am making here are done in an effort to hopefully contribute to help making an already great service even better. Occasionally things do go wrong and even with a free service people still have an...
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    Seems Apache need rebooting again

    http://x10hosting.com/forums/free-hosting/160267-internal-server-error-again.html Problem is happening again. Apache was documented in the above thread as being the cause of the problem.
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    Internal Server Error (again)

    Many thanks for the information. I would just like to add that I think you guys do a great job:smile: ---------- Post added at 08:59 AM ---------- Previous post was at 05:42 AM ---------- It seems the fix may not have been a permanent fix. It is throwing the same error again. So does...
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    Internal Server Error (again)

    I just tried again and it worked. Please can you give us an insight into what was causing the actual problem? It would be nice to have it documented so that if it happens again we will know the reason.
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    Internal Server Error (again)

    One day last week and again most of yesterday I was unable to execute a PHP program due to Internal Server errors. Each time after waiting several hours the problem is miraculously cured and my program executes successfully again without me changing anything. Several hours ago I managed to...
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    500 Internal Server Error

    Seems it was a permissions issue I had a property on a folder set to 777 for files I write to the folder that had 644. It had always been that and had always worked. Just changed that folder to 755 and it has overcome the problem. ---------- Post added at 05:09 PM ---------- Previous post...
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    500 Internal Server Error

    Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, no-reply@x10hosting.com and inform them of the time the error occurred, and anything you might have done that may have caused...
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