Resolved Can send email but not receive.

Discussion in 'Free Hosting' started by paragond, Oct 20, 2020.

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  1. paragond

    paragond New Member

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    About 3 weeks ago (Beginning of October) I stopped receiving emails. I did not change any settings. I can still send emails.
     
    paragond, Oct 20, 2020
    paragond, Oct 20, 2020
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  2. lylex10h

    lylex10h Active Member

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    What's your domain name?
     
    lylex10h, Oct 20, 2020
    lylex10h, Oct 20, 2020
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  3. Anna

    Anna I am just me Staff Member

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    Are you aware of any bounceback, or other error message, that a sender would get?
    Have you tried sending to yourself from a third party mail service (make sure to give it a bit more text then just "testing" and similar as that could get the message caught up in spam preventions)?

    As far as I can see there's nothing settings wise that would prevent you from receiving emails. On what email address are you unable to receive emails? (pm me or give me a good hint as I can check the account for what email addresses you have).
     
    Anna, Oct 21, 2020
    Anna, Oct 21, 2020
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  4. Anna

    Anna I am just me Staff Member

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    Can you please test incoming mail now?
     
    Anna, Oct 22, 2020
    Anna, Oct 22, 2020
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  5. paragond

    paragond New Member

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    removed comment
     
    Last edited: Oct 26, 2020
    paragond, Oct 26, 2020
    paragond, Oct 26, 2020
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  6. paragond

    paragond New Member

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    Sorry, I was not able to check my messages recently. Since you asked me to check if my incoming mail was working on Thursday I have started getting mail again.

    What was the issue? I would like to know what cause my email to stop getting incoming mail for almost 3 weeks so I can prevent the issue again in the future. Was it something I did?

    Thank you.
     
    paragond, Oct 26, 2020
    paragond, Oct 26, 2020
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  7. Anna

    Anna I am just me Staff Member

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    It was a problem with the MX record. The cause is not something I'm entirely sure of, but there was a couple others affected as well so it may have been server related.
     
    Anna, Oct 29, 2020
    Anna, Oct 29, 2020
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