Cannot receive emails from Gmail (SMTP Authentication 550)

Discussion in 'Free Hosting' started by keyston7, Jul 11, 2017.

  1. keyston7

    keyston7 New Member

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    Problem:
    I cannot receive emails that were sent from Gmail accounts.

    Description
    - My website is hosted with x10Hosting but I'm using Zoho email.
    - The name servers are pointing to x10Hosting.
    - Under MX entry (in cPanel) I chose "Remote mail exchanger"
    - I added a CNAME record (Type=CNAME; name=zb[Zohocode].mydomain.com.; Record=zmverify.zoho.com)
    - I added three MX records (mx.zoho.com; mx2.zoho.com; mx3.zoho.com)

    Problem:
    - I am able to send emails from Zoho email to everybody.
    - I am able to receive emails that were sent to Zoho from all email providers (Yahoo, Hotmail, etc.) except Gmail.

    When emails are sent from a Gmail account, the emails are returned to sender with an error message "550 Please turn on SMTP Authentication in your mail client. mail-vk0-f50.google.com [209.85.213.50]:36808 is not permitted to relay through this server without authentication."

    Failed solution:
    (based on: https://support.google.com/a/answer/178723?hl=en)
    I added a DNS record (Type=TXT; record="v=spf1 include:_spf.google.com ~all")
    This didn't work and I still cannot receive emails sent from Gmail.

    Question:
    What should I do in order to receive emails sent from Gmail account?

    Thank you
     
    Last edited: Jul 11, 2017
  2. lylex10h

    lylex10h Active Member

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    Can't duplicate, works for me.

    There's no DNS record for zb[Zohocode].mydomain.com on the x10Hosting name servers:

    dig @ns1.x10hosting.com zb[Zohocode].mydomain.com

    ; <<>> DiG 9.10.3-P4-Ubuntu <<>> @ns1.x10hosting.com zb[Zohocode].mydomain.com
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 54882
    ;; flags: qr rd ad; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
    ;; WARNING: recursion requested but not available

    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 512
    ;; QUESTION SECTION:
    ;zb[Zohocode].mydomain.com. IN A

    ;; Query time: 36 msec
    ;; SERVER: 162.159.24.224#53(162.159.24.224)
    ;; WHEN: Tue Jul 11 15:43:59 DST 2017
    ;; MSG SIZE rcvd: 54
     
    Last edited: Jul 11, 2017
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  3. keyston7

    keyston7 New Member

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    Thank you so much!
     
  4. bdistler

    bdistler Well-Known Member Prime Account

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    -
    I do not use "Zoho email"

    I can send Emails from my Google Gmail account to my x10hosting's free-hosting account on server [ xo3 ]
    ###
     

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