Resolved Can't access my website and cPanel

Discussion in 'Free Hosting' started by rxktools, Jun 23, 2020.

  1. rxktools

    rxktools New Member

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    Hello.

    My website is rxktools.com
    My Domain: rxktools.x10host.com

    I got nothing except "Apache is functioning normally" message on my website.
    And cPanel error message as below

    -----------------------------------------------------------
    Sign in Successful

    Please standby while transfer you to your web hosting account.
    An error has occurred forwarding your sign in. Retry
    -----------------------------------------------------------

    Anybody can help me anybody, please?
    Thanks!
     
  2. garrettroyce

    garrettroyce Community Support Community Support

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    Your account was deleted. Please read this post to understand what happened.

    I'm requesting an admin help with restoring your account.
     
  3. Anna

    Anna I am just me Staff Member

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    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

    Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

    Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

    You're lucky though that the restore is still possible for your account.
    I'm running the restore now and the account should be good to go in a few minutes.
     
  4. rxktools

    rxktools New Member

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    Thank you for your all help.
     
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