try to login directly to the DirectAdmin using your username and password.
To get the URL of the DirectAdmin of your account
- Login your account first on https://x10hosting.com/sso/login
- You should arrived after login into https://x10hosting.com/sso/main, navigate the page for FTP details of your account and if not visible just find and click "Quick FTP".
- Take note the FTP server credentials used by your account like x12.x10hosting.com or x13.x10hosting.com and so on plus the username used. The x12 or x13 or so on is your "x??" server.
- Now used the detail obtain earlier into "https://x??.x10hosting.com:2222/" just replace the "x??" into your FTP server.
On to the safe side, it is not recommended to login directly on DirectAdmin since it will not reset the days of inactivity and should try at least one every 2 week to login on
https://x10hosting.com/sso/login for account to be active. Since the account suspension due to inactivity will be implemented again at post migration of all free users into DirectAdmin.
If for any reason that you can not still directly login to DirectAdmin after the step mention here, wait for the admin staff to reply on your thread.