Can't sign in to my account

Discussion in 'Free Hosting' started by tsgibbsx, Nov 21, 2017.

  1. tsgibbsx

    tsgibbsx New Member

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    This is a dumb problem, but I don't know what to do next since there's nothing in the support documents about this.

    I log in to my account, either on the main page or at the cPanel link, and I get the message below:

    "We're experience trouble processing your sign-in. Please sign-out and try again."

    So, I do that, and then I get the message again. My website, or lack thereof, is still visible at its address, so it doesn't appear my account was suspended, especially since I haven't even uploaded anything yet, that seems unlikely!

    I'm not really sure what to do next, if anybody could point me in the right direction I'd appreciate it.

    Thanks in advance!
     
  2. minemone

    minemone New Member

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    they're just doing a maintenance i think. it their problem. Me too cant login
     
  3. marlene6

    marlene6 New Member

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  4. jmlopezp

    jmlopezp New Member

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    any solution?

    I do not want my account to be unsubscribed, but if I can not log in, I can not reactivate it :(
     

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  5. jefferyx

    jefferyx New Member

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    Same problem here, nothing I do can get me past that problem....
     
  6. Anna

    Anna I am just me Staff Member

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    Are you still unable to login? I just tried on my account and that worked without a hitch, although perhaps a tad slow.

    For the record, it is much easier for us to track problems, and how spread/common they are, if you start a new thread instead of "reactivating" an old one.

    Also what I have noticed is that the login is still counted as activity even if you run into that error, technically you are logged in to the portal, it just fails to pull up your actual cPanel connection, so you should not risk suspension as long as you get past the initial login form.
     
  7. jmlopezp

    jmlopezp New Member

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    it works well for me :)
    Thank you
     
  8. jefferyx

    jefferyx New Member

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    Working for me now, thank you! :3
     
  9. indometa

    indometa New Member

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    I too could not login and see this error. Please help

    An error was encountered on our end
    We're experience trouble processing your sign-in. Please sign-out and try again.
     
  10. rentavan

    rentavan New Member

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    I had the same problem too.
     
  11. libbyx10

    libbyx10 New Member

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    I am having this problem now.
     
  12. glamoro2

    glamoro2 New Member

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    Me to the same problem... ☹
     
  13. Anna

    Anna I am just me Staff Member

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    I just tried logging into my own free account without any issues, are there still issues for anyone of you?
     
  14. glamoro2

    glamoro2 New Member

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    Still have problem. I can't log in.
     

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