Resolved cPanel Not Redirecting? Account Disabled

Discussion in 'Free Hosting' started by distant4, May 21, 2020.

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  1. distant4

    distant4 New Member

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    Hi Guys

    I have been reading this forum recently and notice that many people including myself, missed the information regarding purged accounts in March. I was waiting for an email to tell me that the migration was completed, and had no idea I was supposed to login every 30 days to a broken account?

    I personally think it would be better to unlock all accounts again and send an email to everyone explaining the migration is complete and their account will be deleted in 30 days if they do not login.

    Also, it would help if this info was visible inside the admin panel and maybe a sticky note at the top of this forum asking people if they are having redirect issues or seeing the message "Apache is running", then their account has been disabled. As I notice the same messages repeating over and over here in this forum.

    By the way, keep up the good work and thank you for a wonderful hosting product.

    If you would be so kind as to re-enable my account it would be most appreciated. From today onward I will be sure to login every 30 days.

    My domain is: distantdeveloper.x10host.com
     
  2. garrettroyce

    garrettroyce Community Support Community Support

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    It's a hard act to balance. There's a big chunk of accounts that should be deleted. If you restore them all, then you restore a bunch of junk accounts. This is the way they want to do it though, so I'll just go through the song and dance with you. Standard message applies, in case anyone reading this doesn't know.

    Your last login prior to inactive account purging was in 2019. In March this year, inactive accounts were purged that were past the 30 day suspension plus 3 week grace period. Your account was inactive much longer and was purged. Until March 22, these accounts were allowed to be restored no questions asked. Now that we're way past that window, the admins still decided to restore the accounts. Please from this point on, remember to log in every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. FTP and forum logins do not count. Please do not rely on email reminders because they get blocked, get sent to spam, or in this case, they did not send.

    I'm requesting an admin review your account for possible restoration.
     
  3. Anna

    Anna I am just me Staff Member

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    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

    Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

    Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

    You're lucky though that the restore is still possible for your account.
    I'm running the restore now and the account should be good to go in a few minutes.
     
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