Disk Space Policy Change

Discussion in 'News and Announcements' started by Corey, Nov 3, 2011.

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  1. Corey

    Corey I Break Things Staff Member

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    Effective immediately all non upgraded packages have been hard limited.
    High Risk Countries: 500MB (Previously Limited)
    Everyone Else: 1GB

    Due to excessive abuse by customers using accounts for personal file storage, warez, movies, etc we will no longer offer the unmetered feature immediately after signup. We will still offer unmetered storage by request as long as your account qualifies with the requirements listed below.

    Unmetered Requirements
    - Account must be one week old
    - You must be using at least 50% of your storage space
    - You must have a working website online that falls inline with our terms of service

    If you meet the above requirements just open a support request and a community support representative will upgrade your account.

    This will allow our legitimate users to grow their sites with the unmetered features without being affected by the constant abuse the servers have been enduring. Removing hundreds of gigs of warez every few days takes a lot of our time and puts a lot of strain on the servers. We believe this is a fair compromise that will not actually affect anyone legitimately needing the unmetered space option.
     
    Last edited by a moderator: Jan 16, 2013
  2. vekou

    vekou Member

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    Hypothetically speaking, what about those legitimate users who are already past the 1GB mark?
     
  3. Corey

    Corey I Break Things Staff Member

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    They just need to submit a ticket and the limit will be lifted for them. If they're already over they will not be able to upload anymore until the limit is lifted or they remove enough files to fall below the limit.
     
  4. ChatIndia

    ChatIndia Community Advocate Community Support

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    100% for High Risk Countries?
     
  5. cyber_intercomp82

    cyber_intercomp82 New Member

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    de que manera podremos hacer llegar a ustedes nuestra requisicion o confiramcion de usuario real de su espacio web
     
  6. Livewire

    Livewire Abuse Compliance Officer Staff Member

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    Lotus's would still follow the original Lotus restrictions I think (7 days + TOS abiding only) because Lotus also has its bandwidth capped; the other accounts on the other servers don't get the bandwidth cap, just the 1gb disk.
     
  7. Jake

    Jake Developer Contributors

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    I believe for high risk users it would be as follows:

    1. High risk users signs up for 500mb limited account

    2. High risk user has legitimate webite up for 7 days, abides by ToS and requests limit lift

    3. The user is now set to the normal 1GB plan

    3. User has 500mb of actual files used for their website and are going to need more and submits a ticket to receive the unlimited plan.

    There really is no reason to upgrade directly to unlimited disk space if you're not using the space you already have.
     
  8. Jessica.C

    Jessica.C Member Prime Account

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    this explains why my limit suddenly changed :p...this is a good idea
     
    Last edited: Nov 3, 2011
  9. comunidaduser31

    comunidaduser31 New Member

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    Nice, i love this restriction, is positive for all members that use the hosting properly

    [HR][/HR]


    Enviando un thread support, al loguearte en tu cuenta vas a


    -Support

    -create request

    y haces tu peticion, intenta hacerla en ingles. Pero andes de hacerla debes haber llegado a los 500MB
     
  10. jackkatz974

    jackkatz974 New Member

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    So let me get this straight...
    I've had my account here for over a week now.
    I'm currently not using 500mb, but my site is not fully uploaded, people told about it, etc.
    If I were to reach the 1GB limit, I able to apply for the unlimited again?
     
  11. Livewire

    Livewire Abuse Compliance Officer Staff Member

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    You don't have to wait until you hit 1gb to request it, but yeah you can request it at any time as long as all 3 requirements are met.
     
  12. katie.cochrane198892

    katie.cochrane198892 New Member

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    can i just aks though? how can you have unlimited dsisk space when a current hard drive is2TB at most?
     
  13. ChatIndia

    ChatIndia Community Advocate Community Support

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    exactly, that should be the policy.
     
    Last edited: Nov 4, 2011
  14. silverbird775

    silverbird775 Member

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    The server storage could be virtualized as well as quotas.
    Me dont think every account actually needs to have the storage space uncapped. If anything, the cap can help to maintain the server stability in case some site logging or automation going wild.
    Although, not directly a TOS writings (or unable to locate this part) there is a fixed quotas to Image galleries, Video and Audio storage. You have to consult to the forum elders first to not get confused later.
     
    Last edited: Nov 4, 2011
  15. theeteempire95

    theeteempire95 New Member

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  16. Chris S

    Chris S Retired

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    I'm not sure of the exact setup here, but I know in different production environments, you can chain hard drives together. So what was 4 2TB drives now becomes 8TB of storage.
     
  17. ChatIndia

    ChatIndia Community Advocate Community Support

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    nothing in this world is unlimited. The term "unlimited" is just an assurance that we never let you run out of disk space.
     
    Last edited: Nov 4, 2011
  18. jackkatz974

    jackkatz974 New Member

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    That would be having them running in a RAID configuration. :biggrin:

    Honestly, I can see why you guys have done this and it's a really good idea.
    I just hope that in the future you guys can still afford to stay free, cause I haven't found one other free host that is as great as x10. :smile:
     
  19. dturton40

    dturton40 New Member

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    LOL Im sure X10 dont just have 1 x 2TB drive, im pretty sure they are using a SAN and thin provision everyones account to some extent.
    If you have an unlimited account your space (folder) will grow as required.
     
  20. shifat9672

    shifat9672 New Member

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    True........
    But it also applies to file transfer (bandwidth). There is no limit how much your site can be viewed
     
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