Disk Space Policy Change

Discussion in 'News and Announcements' started by Corey, Nov 3, 2011.

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  1. nickmaster2423

    nickmaster2423 New Member

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  2. deyf2928

    deyf2928 New Member

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    hoping it will solved the:
    Error: Critical file transfer error

    when will be the next maintenance for that?
     
  3. Livewire

    Livewire Abuse Compliance Officer Staff Member

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    That's part of the ongoing maintenance Corey had mentioned, it's already being worked on. There's just a lot of cleanup on Lotus in particular so it's not a particularly fast process :(
     
  4. amresh_rai47

    amresh_rai47 New Member

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    Really appreciated :)
    This won't affect much as long as you are willing to increase the limit based on the contents/usage of the site. It's a better move than the CPU usage restriction on hourly basis. If that can be made daily/weekly basis then it would be great.
     
  5. essellar

    essellar Community Advocate Community Support

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    That's not going to happen -- no host can allow any user to essentially DOS the other users on the server for any appreciable length of time, and that's what going over the CPU limit does. There are only really three ways to mitigate the potential damage -- lower the number of users on the server or fix the resources available per user (both of those strategies are used in the paid hosting plans, with the fixed resources being an extra-cost option) or immediately shutting down resource hogs. Waiting a day or a week (or even an hour -- the reset interval is an hour, but the resource consumption check is a "right now" thing) isn't anything like reasonable.
     
  6. kevinsanjose1364

    kevinsanjose1364 New Member

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    any admin here? i have problem.. i bought premium hosting but the problem is my company account linked in gmail is not yet activated where in i didn't recieve any details of my account...

    here is the email used:
    unixadmin@mookito.net
    domain: jestherkevin.x10.mx

    my email add is now activated and ready to receive emails...
    please resend info to my account

    Transaction Details

    Web Accept Payment Sent (Unique Transaction ID #6MU25357K6345852B)
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    x10Hosting (The recipient of this payment is Verified)
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    support@x10hosting.com

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    -$6.95 USD
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    x10Hosting, LLC - Invoice #29866
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    please resend info please
     
    Last edited: Nov 10, 2011
  7. ballyweg52

    ballyweg52 New Member

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    I opened a support thread requesting the limit to be lifted, as I comply with all needed requirements. This thread now seems to be "resolved" and "closed" without any response to it, and my limit is still set to 1 GB (from which I am using 924 MB).

    How long will it take for the support request to be acknowledged or does no response mean that the request has been denied? :confused:
     
  8. Livewire

    Livewire Abuse Compliance Officer Staff Member

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    Gimme a few minutes and I'll see if I can work on the request; looks like it just got missed with how many tickets come in daily.
     
  9. Livewire

    Livewire Abuse Compliance Officer Staff Member

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    Should be sorted, I'll see if it'll let me add a reply to the ticket even though it's listed as closed. My apologies it got missed, we're working on looking into ways to prevent tickets like that one from slipping through unanswered/unresolved, but it's still no excuse :(
     
  10. muhammadalizia80

    muhammadalizia80 New Member

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    limit change is really very good decision. thank you very much.
     
  11. tancop

    tancop New Member

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    I have exactly same situation.
    My open support request now is closed after a week of expectation. :frown:
    Info from cPanel 971.2 / 1024 Mb
    Now I do not know whether to open a new support request? :confused:
     
  12. Livewire

    Livewire Abuse Compliance Officer Staff Member

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    I'll peek at yours too, looks to be same problem - too dern many tickets and it slipped through :(
     
  13. ballyweg52

    ballyweg52 New Member

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    Thanks, Livewire! I completely understand. You must have quite a lot of things to go through. :)
     
  14. daep99668

    daep99668 New Member

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  15. romainm

    romainm New Member

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    Its a pity some people abuse and thus negatively affect everyone else.
    Let this a message to all abusers!!!
     
  16. itsjonah76

    itsjonah76 New Member

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    Nice dude. Thanks Love the service!
     
  17. gibonini12844

    gibonini12844 New Member

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    Which are high risk countries? Is Serbia risky?
    Do I must to use 500mb with my web page? My web is small,but I hope that it will grow as time passing. Can I ask for more than 500mb latter? I am on free acc.
    Sorry for all the questions, I am new in all,and sorry for my rusty english.
     
  18. silverbird775

    silverbird775 Member

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    gibonini12844

    This will answer your first question:
    http://x10hosting.com/forums/useful-information/166022-country-restrictions.html

    Yes, you will start with a 500mb for a starter but later when you'll manage to spend most of the space available you may ask in support forum to check your page and lift the limit. The forum elder will verify your site for a TOS compliance and if everything is okay and you have a valid reason to ask for a space and it have something to do with your site he will promote your account for 1G upgrade and with a second request, to unlimited space.

    Follow the Terms Of Service, Check the announcements while visiting the forum and you'll find out it's a great free hosting really.
     
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  19. nflarc

    nflarc New Member

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    ditto :confused:
     
  20. SierraAR

    SierraAR Community Advocate Community Support

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    @tancop and nflarc - Create new support tickets. The current system does have it's flaws in that some tickets do get missed. There's only a handful of volunteers, and only a few of us have the access to removed your disk space restrictions. Couple that with the large number of tickets, and it can be hard to get to every support request.
     
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