Emergency: Account 500 Internal Error

Discussion in 'Free Hosting' started by wooprapp, Dec 16, 2018.

  1. wooprapp

    wooprapp Member

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    Hi,
    I've contacted Support multiple times they replied once acting "professional" asking me to elaborate my issue. But, they never replied they "straight up dipped, bro." and never got back to me. It's been a few weeks now, I need my account back.

    When I log in or try to connect via FTP I get "HALT, SIR. HERE TAKE THIS 500 INTERNAL SERVER ERROR! --GOODBYEEEEE!" like wtf is going on?

    Everything (online reasons and x10's wiki) says it's my .htaccess but I don't recall editing my ROOT (x10 .htaccess) so whenever I click to access my CPanel it shoots me to that 500 Internal Server Error.

    There's no way in.
    It's kinda like stepping to the VIP door without a VIP Pass, like LEMME IN DOE BRO! SECURITY TOUGH!

    Please help... Because, obviously the admins wont...

    My account got suspended like last week because I've not accessed my CPanel (because, I wonder why...? Hmmm...) but I unsuspended it and whoops; go figure 500 Internal Server Error.

    This is a selfie of that horrid little bugger... ‍♂️
    [​IMG]
    Look at that cheeky little grin... ‍♂️​
     
  2. mauwiksx

    mauwiksx Member

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    Hi Man. I'm sorry knowing your situation. Honestly, we don't know really the exact reason yet what cause this issue on your account but clearly for me it is something that the "admins only" can do help you. Probably they are working this out the soonest they could. I'm sure you will get the feedback you need when they have it figured the issue for you
     
  3. wooprapp

    wooprapp Member

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    Right, like... What do I do in this situation?
    Honestly, I think they're particularly disregarding my situation.
    Like, do admins even bounce around here on the community to help their members?
    I'm probably about to start emailing them like fudge until they respond screaming at me lol.
     
  4. lylex10h

    lylex10h Active Member

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    A 500 error in FTP is usually a syntax error. I'm able to connect and get a response from the server via FTP without an 500 error:
    Note: 530 is "Not logged in." so that is an expected response based on the FTP server configuration.
     
  5. wooprapp

    wooprapp Member

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    I'm sorry, what? Is that you logging into your FTP or attempting mine via anonymous login?
    In my FTP, I think got error code 530.

    Edit:
    My login credentials are correct whereas I even used my account login (which is correct if I'm logged in here).

    My FTP output is:
     
    Last edited: Dec 17, 2018
  6. wooprapp

    wooprapp Member

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    YES!
    I solved it!
    I logged in using a Secondary Administrator FTP Account I created a long time ago.

    As soon as I retrieved my public_html I instantly deleted my root .htaccess and boom it logged me into my CPanel.

    THANKS FOR YOUR HELP GUYS!
     
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  7. mauwiksx

    mauwiksx Member

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    Happy to know you've solved your problem @wooprapp :)
     
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  8. wooprapp

    wooprapp Member

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    Thank you @mauwiksx
     

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