Resolved Files missing after migration

[DMacK]

The info post mentioned that all accounts had a backup performed prior to migration. How do I go about requesting a backup be restored?

 

[Anna]

By posting here in the forums.

The backup would be from when the old servers were taken down, basically it would be the same state as when migrations was started in December. To use that backup we'd need to wipe the current DirectAdmin account and redo the transfer using said backup. I have not verified they are still available as I'm not logged into that system right now, though last I heard there was no hurry to clear that space up.

Have you made any changes on your account since the migrations took place? If so you would need to make a backup of those for safe keeping on your local computer so you can re-apply those after the restore is done.

 

[DMacK]

I am quite alright with that. I have what I need from the current state. Thank you so much for checking into this for me.

 

[DMacK]

Is there anything I need to do?

thank you

 

[garrettroyce]

There's nothing needed from you right now. We're waiting on an admin to be able to take care of this.

 

[Anna]

My apologies for the delay.

I have now restored the backup we had to your account.

 

[garrettroyce]

@DMacK does this resolve your issue?