How to Activate a Wrongfully Suspended Account?

Discussion in 'Feedback and Suggestions' started by calloc, Feb 25, 2017.

  1. calloc

    calloc Member

    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    6
    I have been logging to my account at https://www.x10hosting.com/sso/login once a week.

    I have not received any warning emails.

    I have been logging into my account via a "live IP" - NOT using VPNs, proxies, etc.

    Yet - I can not login into my account via the above link or in any other fashion.

    How do I request a reactivation of my account?

    Thanks, (user name: calloc, email: rloginunix.gmail.com)
     
  2. bdistler

    bdistler Well-Known Member Prime Account

    Messages:
    3,534
    Likes Received:
    196
    Trophy Points:
    63
    you might OR might not - receive a Email from x10hosting - do not count on it
    ###

    currently there is a known issue (for all of us) with the URL [ https://www.x10hosting.com/sso/login ]
    ###

    IF you have meet the TOS requirement of no more than 30 days from your last log-in - why do you need to "reactivation" for your account ??
    ###
     
  3. calloc

    calloc Member

    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    6
    Because at this point I assume that it has been deactivated - apparently they can do that without sending a warning email.
     
  4. Dead-i

    Dead-i x10Hosting Support Ninja Community Support

    Messages:
    6,084
    Likes Received:
    364
    Trophy Points:
    83
    Hi,

    Your account looks to be active, and your website is loading fine. You were likely unable to sign-in due to an issue with the login form, which has now been fixed.
     

Share This Page