Resolved I can't access my site "apache is functioning normally"

Discussion in 'Free Hosting' started by novvox10, Jul 23, 2020.

  1. novvox10

    novvox10 New Member

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    Hello.

    I can't access my site. The page only show "apache is functioning normally"

    I can't access the ftp. I put my password but the ftp client show me "530 Login authentication failed".

    I can't access cpanel.

    I read the post https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ and now create this thread.

    I would like to know if it is possible to recover my website.

    Thanks
     
  2. Anna

    Anna I am just me Staff Member

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    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

    During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 18th.

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

    You're lucky though that the restore is still possible for your account.
    I'm running the restore now and the account should be good to go in a few minutes.
     
  3. novvox10

    novvox10 New Member

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    Hello, you've made me very happy.

    I understand the inconvenience. I'll try not to forget the login every 30 days.

    Thank you very much.
     

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