logging into cpanel

[Moments]

Hi,

no i havent made any changes...its a new account and i cant log on
you can reset if you feel this will help me

thanks

 

[Proplus]

unfortunately it is still not working for me.
Thanks for your help it is well appreciated.

 

[Chris73]

unfortunately it is still not working for me.
Thanks for your help it is well appreciated.

You to have a "Domain Available" website. When was this site created? If you have made no changes i will create the account again and PM you the information.

 

[Proplus]

i am a new user and only started it thursday. I have made no change and feel free to create the account again.
Many thanks

 

[Chris73]

i am a new user and only started it thursday. I have made no change and feel free to create the account again.
Many thanks

I have sent you a PM with the details. Please allow the server time to update the new information.

 

[herbgirl]

Sorry, I'm still having problems. It will work fine for a while, and then it stops. I've tried changing my password, but that isn't working anymore for me. Is there anything else I can try on my end?

Thanks for your help. It's definitely appreciated.

 

[Chris73]

I am going to have a Senior Staff look into why you are having these issues. I can see that everything looks right from here. I just can't see why you are able to log in and then for no reason it stops and login fails. Makes no sense. It might be something cPanel related that would require someone with more experience with cPanel.

 

[herbgirl]

Ok. Thank you.

 

[Chris73]

Here is what i was asked to have you do. Change your password and make sure you can log in. When it stops working please PM me with the password you have used. What i will do is see if i can log in with that password. If i can then we know it's not cPanel and will get a better idea of what is going on.

 

[Moments]

Hi,

I have waited an hour now after you have reset my acount.
But cPanel still doesnt work
How can this be?

thanks for all the help by the way!!!1

 

[Chris73]

Please flush your DNS and clear your browsers cache. I see that your site is indeed created and up.

 

[dnx-x1]

Hey Chris, could you fix mine, too?

 

[Moments]

Hi
its me again!!!
but this time its good news!
my site is up and running

thanks for all the help!!!