my account

Discussion in 'Free Hosting' started by gnubug, May 1, 2011.

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  1. gnubug

    gnubug New Member

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    Hello, I am sorry, but my account timed out ( I forgot the date for the paid services I purchased to renew them)
    I am dropping a line here to get my account turned back on so that I can renew my services etc. thanks. It is for my sessionglobal.com account.
     
  2. DeadBattery

    DeadBattery Community Support Team Community Support

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    Hello,
    I do not see your hosting account linked to your forum account. What is your cPanel username?
    If you have not logged in for over a month, your account may have been suspended for inactivity and subsequently terminated. To be sure, reply with your cPanel username and I'll take a look.

    Regards,
    DeadBattery
    x10Hosting Community Support
     
  3. gnubug

    gnubug New Member

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    Client Account Information account id MMP1024150
    contact email gnubug@gmail.com
    Forum Account active username gnubug
     
  4. stpvoice

    stpvoice Community Support Rep Community Support

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    Hello,

    What was your old cPanel username? We need that to run a check.
     
    Last edited: May 1, 2011
  5. DeadBattery

    DeadBattery Community Support Team Community Support

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    Hello,
    A hosting account with the provided Client ID/Forum Username does not exist. What services did you pay for and when did you stop paying? It is possible that your account was transferred onto a free server, suspended for inactivity, and then terminated after two weeks of being suspended.

    Regards,
    DeadBattery
    x10Hosting Community Support
     
  6. Livewire

    Livewire Abuse Compliance Officer Staff Member

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    I show there is an account termination that has been executed for the cpanel username GnuBug - Node Boru, Reason: Hosting account suspended for 23.1 days, terminaiton 2001-04-26.

    That'd mean it was suspended since april 3rd without a resolution and was automatically terminated when terminations ran.


    That said, if your cpanel username WASN'T gnubug, that's someone else. Let us know if that's the right cpanel so we can proceed further if needbe.
     
  7. gnubug

    gnubug New Member

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    Yes it was gnubug... I had paid for advanced functions, but it ran out ( which was my fault for not paying attention to its renew date) and I been out of town for last 6 weeks...so I goofed .
    Would like to get it back if possible and restored.
     
  8. DeadBattery

    DeadBattery Community Support Team Community Support

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    Hello,
    We do not save backups of terminated accounts, sorry. Doing so would require us to save lots of data that almost everyone will not use. You are still welcome to create another account and purchase any services you would like to purchase.

    Regards,
    DeadBattery
    x10Hosting Community Support
     
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